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Customer Training Support Advisor

3 months ago

Swanley Kent, United Kingdom Core Group Full time €26,935

Job Description Customer Service Advisor
Hours: Monday to Friday, 8:30 am – 5:00 pm
Are you passionate about delivering exceptional customer service? We have an exciting opportunity for a Customer Experience Coordinator to join our dynamic team in Swanley, South London, within the restoration and construction industry. Accurately input data into various systems such as Xactware, Symbility, and other customer portals.
Act as the primary liaison between customers, the service center, and contractors, ensuring clear and precise communication.
Handle interim invoicing for reinstatement works.
Ensure adherence to Service Level Agreements (SLA) and promptly report any issues to the Customer Experience Manager.
Deliver outstanding customer service, always remaining courteous and professional.
Analyze and correct financial data to ensure accurate projected margins and weekly updates to PMC.
Resolve customer queries and escalate complaints to the relevant Manager as needed.
Comply with Health & Safety, Environmental, and Quality procedures.
Previous experience in customer service or administration, especially within the insurance sector.
Training:
~ Comprehensive 2-week training starting January 29th, 2024, in Tamworth, Staffordshire - all expenses paid.

A DBS Check will be undertaken during the first 2 weeks of employment.

29 days holiday (including bank holidays) and additional benefits.
~ Please include "Customer Experience Coordinator Application" in the subject line.
Join our team and help shape positive customer experiences in the restoration and construction industry