Customer Service Advisor

4 months ago

Swanley, United Kingdom Give A Grad A Go Full time

Competitive starting salary equating to £22,500, with quick progression.
- Hybrid working
- Varied progression

**Want to kickstart a career at a renowned legal advice company? Looking for graduate Customer Service jobs with awesome learning and development opportunities in Kent? This fantastic new Customer Service Advisor role in Swanley, Kent, could be the one for you**

*Please note, you must either reside in Kent or be within commuting distance for this role.*

**Company profile - Advice Charity**
In this Customer Service Advisor position, you will be working for the most trusted and highly regarded advice charity in the UK. They offer advice on a range of issues such as legal, housing, insurance and employment. They also conduct policy research in various areas, and have impacted policy across debt, household bills and universal credit. Based in Swanley, Kent, they’re a mission-led business, increasing accessibility to support and legal advice.

Each year, they help millions of people find a way forward.

**Job description - Customer Service Advisor**
In this varied Customer Service Advisor role, you’ll be at the heart of the business, speaking with clients to help advise on a variety of issues such as legal, housing, insurance, and employment. The service is a free-phone, and you’ll aim to take people as far as you can on the first call, but they also have specialists in specific areas that can follow up if needed.

This role is about the quality of advice you give clients over the phone, and not about churning out a high volume of calls, so it gives you the opportunity to get a thorough understanding of issues, and the frameworks in place to support these. There is also the opportunity to get involved in the various projects they conduct, such as policy research.

The training is a focus of the role, in addition to the variety of exposure and mentorship you’ll receive, they offer extra training sessions and workshops in particular areas of interest. This is the perfect step for a positive graduate who is passionate about helping people, and keen to get exposure to a variety of legal issues and solutions, in a highly respected business.

**Key responsibilities - Customer Service Advisor**
Your responsibilities in this Customer Service Advisor role will include, but are not limited to:

- Answering calls in a professional, friendly and helpful manner.
- Following the advice structure to guide people on a range of issues.
- Gain knowledge and training into a variety of issues such as legal, housing, insurance and employment.
- Writing brief reports on issues that are raised.
- Opportunity to get involved in the various projects they conduct, such as policy research.
- Managing the escalation process and work with other parts of the organisation to ensure customer issues are resolved.

**Job requirements - Customer Service Advisor**
- A degree from university
- Confident and personable with strong communication skills.
- Ability to take onboard and process information, and use their framework to advise on a variety of issues
- Great active listening skills

**Benefits of the job - Customer Service Advisor**
- Competitive starting salary equating to £22,500, with quick progression.
- Good work-life balance with a 35 hour week
- Hybrid working, at Swanley 4 days a week and one day a week from home.
- Flexible working arrangements.
- Lots of opportunity to learn, including optional extra training sessions and workshops in particular areas of interest.
- Varied progression, giving you the opportunity to specialize and further train in particular areas of interest.

**Are you looking to break into the world of advice and law? On the hunt for customer-focused jobs in Kent? If you're a personable graduate with excellent communication skills and a drive to succeed, this fantastic new Customer Service Advisor role could be the one for you**
- Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this._

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