Operational Support Manager

3 weeks ago

Sheffield, United Kingdom Sheffield Children's Full time
Sheffield Children’s NHS Foundation Trust

An exciting opportunity has arisen to join the management team within the CWAMH Care Group at Sheffield Children's NHS Foundation Trust.

This is a fixed term role for 14 months and secondment opportunities will be considered. (please ensure this has been discussed with your line manager before you apply).

The main purpose of the role is to provide operational support to the Care Group and its constituent clinical teams particularly in relation to: -

  • Day to day operational management and service improvement.
  • Information/data gathering and presentation of specialty level performance.
  • Supporting performance management and efficient delivery of services for patients.
  • Line management responsibilities.
Main duties of the job

The main duties/responsibilities for the role include:

  • Working with the Care Group management team, Trust support services/teams and clinical teams to oversee operational issues on a day to day basis.
  • Assist in the delivery of performance targets. Including waiting times, patient experience and activity.
  • To support the management team in providing effective two-way communication within the services.
  • Working closely with the Information and Performance teams to closely monitor activity and provide management information as required.
  • To liaise with staff at all levels within the department to ensure optimal use of our Community/Outpatient services, waiting lists, and referral priorities.
  • Working alongside the Clinical and Booking teams to ensure patients are on course to meet performance targets.
  • Analyse and resolve problems in the current systems and resolve these by implementing new systems.
  • Line managing specified members of staff.
About us

Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.

We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."

  • Outstanding patient care
  • Brilliant place to work
  • Leader in children's health

Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.

We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.

Job responsibilities

Please refer to the job description and personal specification for full details.

Inclusive Recruitment & Selection

We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.

We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net

We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at Catherine.Gilbert7@nhs.net

Trust Values

The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

  • Compassion leading by kindness and showing empathy, understanding and respect
  • Accountability striving to do the right thing and owning responsibility
  • Respect value differences, tackling inequality and fostering a culture of inclusion
  • Excellence delivering a high-quality standard of care
Person Specification Qualifications and Training
  • Degree or proved graduate level ability or demonstrable equivalent level of experience
  • Evidence of on-going professional development
  • Qualification for Microsoft Office packages (ECDL or equivalent)
Experience
  • NHS operational experience
  • Working knowledge of hospital systems (e.g. PAS)
  • Experience of working and negotiating with colleagues at all levels
  • Experience of working within an NHS environment and planning healthcare services
  • Ability to use information/data to effectively support the improvement of performance and service delivery
  • Experience of managing, analysing and presenting information/data
Knowledge and skills
  • Evidence of excellent organisational skills, prioritisation and communication skills
  • Experience of being able to work as part of a team, whilst being able to work independently
  • Comprehensive knowledge of Microsoft Office and ability to use Excel spreadsheets and pivot tables
  • Proven track record of delivering and achieving targets
  • Experience of improving processes and systems
  • Awareness of SCFT Trust policies and procedures
  • Awareness of current NHS climate and developments
  • Line management training
  • Leadership training
  • An understanding of clinical governance
Personal attributes
  • Excellent interpersonal skills with the ability to communicate effectively - both oral and written
  • Ability to manage conflict
  • Proven assertiveness / negotiation skills
  • Experience of dealing with senior clinical and managerial staff
  • Ability to ask for help and guidance
  • Ability to work under pressure and prioritise work of self and others whilst working to tight and conflicting deadlines
  • Demonstrable attention to detail
  • Ability to demonstrate flexible approach to meet the needs of the service
  • Ability to problem solve and use initiative
  • Demonstrable leadership qualities eg: change management
Demonstrates Trust Values
  • We Care: Compassion, Accountability, Respect and Excellence.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

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