Operational Support Manager

4 weeks ago

Sheffield, United Kingdom Sheffield Children’s NHS Foundation Trust Full time

An exciting opportunity has arisen to join the management team within the CWAMH Care Group at Sheffield Children's NHS Foundation Trust.


This is a fixed term role for 14 months and secondment opportunities will be considered. (The main purpose of the role is to provide operational support to the Care Group and its constituent clinical teams particularly in relation to: -


Day to day operational management and service improvement.
Information/data gathering and presentation of specialty level performance.
Supporting performance management and efficient delivery of services for patients.
Line management responsibilities.

Working with the Care Group management team, Trust support services/teams and clinical teams to oversee operational issues on a day to day basis.
Assist in the delivery of performance targets. To support the management team in providing effective two-way communication within the services.
Working closely with the Information and Performance teams to closely monitor activity and provide management information as required.
To liaise with staff at all levels within the department to ensure optimal use of our Community/Outpatient services, waiting lists, and referral priorities.
Working alongside the Clinical and Booking teams to ensure patients are on course to meet performance targets.
Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.


We have three overarching aims that set the direction for the Trust in our vision to create a healthier future for children and young people.


Outstanding patient care
Leader in children's health

Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.


We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. Gilbert7@nhs.net


We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. Gilbert7@nhs.net


The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:


Respect value differences, tackling inequality and fostering a culture of inclusion
Excellence delivering a high-quality standard of care

Qualifications and Training
Degree or proved graduate level ability or demonstrable equivalent level of experience


Evidence of on-going professional development
Qualification for Microsoft Office packages (ECDL or equivalent)

Working knowledge of hospital systems (e.g. Experience of working within an NHS environment and planning healthcare services
Ability to use information/data to effectively support the improvement of performance and service delivery
Line management experience

Operational management experience
Experience of managing, analysing and presenting information/data

Comprehensive knowledge of Microsoft Office and ability to use Excel spreadsheets and pivot tables
Awareness of SCFT Trust policies and procedures
Line management training
Leadership training
Experience of dealing with senior clinical and managerial staff
Ability to ask for help and guidance
Ability to demonstrate flexible approach to meet the needs of the service
Demonstrable leadership qualities eg: change management


Sheffield Children's NHS Foundation Trust

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