Events Registration Administrator

2 weeks ago

Manchester, United Kingdom Informa Full time

Responsibilities

  • To process delegate registrations and invoices, ensuring every contract is accurately and efficiently recorded.
  • To provide sales support to the commercial team; chasing delegate for correct/missing information, ensuring correct details are reflected in all systems and published documents (i.e. delegate directory listings) and resolving delegate queries etc.
  • Using internal systems daily to keep data accurate (Salesforce, ESOP)
  • Working with the Commercial team and Informa Finance to identify unpaid invoices post event.Working as intermediary with Commercial, Finance and Credit Control to resolve any outstanding debt.
  • Ensure invoicing is completed in a timely manner, reporting monthly on the revenue outstanding and proposing solutions for any backlog.
  • Working closely with credit control, Informa credit analysts and the wider Informa finance team to resolve issues surrounding invoices, aged debt and larger/recurring customer amendments.
  • Ad hoc data and trend analysis on historical delegate figures and event analysis, for various departments as required, including but not limited to: Marketing, Finance, H&PM, the Airline team and the Commercial team.
  • Attend live events to provide support with the production of the event and assist in managing registration delivery and onsite payments.
  • Work with key internal stake holders to plan and prepare for each event, as well as identifying areas of improvement throughout the event life cycle.

Qualifications

  • Experience within a financial administrative role or general administration experience, with delivering a registration process for international delegates a preference.
  • Be able to travel internationally to provide support with the delivery of the events.
  • Understanding of reporting, data manipulation, and understanding data trends.
  • Attention to detail and time management skills, direct experience in a data intensive role as well proven experience and understanding of reporting, data manipulation, and understanding data trends.
  • CRM, database management and analysis competency and experience
  • Outward facing individual with the proven ability to communicate and engage with existing and new customers and communities.
  • Proven collaborative skills with both internal stakeholders and external partners and the ability to work with colleagues based overseas
  • SalesForce experience would be ideal but not essential

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