Residential Services Manager
4 weeks ago
Residential Services Manager - Opera & Coliseum
Service line
Full-time
Facilities Management
Residential Services Manager
Manage operational activities for all residential properties in the portfolio.
Regular inspections of the building fabric
Undertake all vacant property checks and carry out duties such as flushing units and removing any post
e.g. residential health checks, plans, plant testing, etc., To attend all AST and Long Leasehold residential tenants' meetings with the surveying team
To liaise with local authorities as appropriate
To proactively manage risk and deal with insurance issues on site relating to residential claims
To produce regular reports to Estate manager and residential surveying team, as required
To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns.
A proven track record within the property management industry, how stakeholders function and the range of services available to clients
Constantly updating knowledge of legislation relating to residential property management, with positive attitude and willingness to learn
Develop an understanding of how to build and maintain tenant/customer relationships
Understand the principles of service charges, budget management and purchase order management
Be able to specify services, tender contracts and select service providers
Know and be able to apply legislation and policies relating to Health and Safety, achieving KPI's
Know and be able to apply legislation and policies relating to Environmental protection
Understand insurance relating to buildings and the FSA regulations
Ability to work effectively is a busy environment as part of a team, supporting colleagues
Be able to communicate effectively verbally and in writing, excellent customer service skills. ARLA level 3 qualification
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