Residential Services Manager

2 weeks ago

London, United Kingdom CBRE Full time
Residential Services Manager

Purpose:

Manage operational activities for all residential properties in the portfolio.

Primary responsibilities:

  • To develop and maintain a positive image of the buildings in their location
  • Attend weekly CBRE residential review meetings to ensure the latest updates are communicated
  • To monitor all activities relating to the sites, reporting and taking action as appropriate
  • Regular inspections of the building fabric
  • Undertake all vacant property checks and carry out duties such as flushing units and removing any post
  • To utilise the portal to manage and resolve all AST and Long Leasehold reactive maintenance requests for the portfolio.
  • Process all AST and Long Leasehold residential invoices and queries on P2P in a timely manner
  • To compile and maintain records relating to the sites; e.g. residential health checks, plans, plant testing, etc., taking any action which may be required
  • Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes
  • To liaise with all AST and Long Leasehold residential tenants and deal with any operational queries they might have
  • Arrange and manage all tenant check outs and manage and remedial works to completion.
  • To attend all AST and Long Leasehold residential tenants' meetings with the surveying team
  • To be responsible for Health and Safety compliance on site, and the maintenance of records of all residential properties
  • To liaise with local authorities as appropriate
  • To proactively manage risk and deal with insurance issues on site relating to residential claims
  • To produce regular reports to Estate manager and residential surveying team, as required
  • To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns.
  • Any other duties as directed by your Line Manager

Key skills / Knowledge

  • A proven track record within the property management industry, how stakeholders function and the range of services available to clients
  • Constantly updating knowledge of legislation relating to residential property management, with positive attitude and willingness to learn
  • Have a proven track record of how to build and maintain client relationships
  • Develop an understanding of how to build and maintain tenant/customer relationships
  • Develop an understanding of how to build and maintain supplier relationships
  • Understanding of key issues to be noted on property inspections and ability to resolve
  • Understand and use industry/specific IT applications
  • Understand the principles of service charges, budget management and purchase order management
  • Be able to specify services, tender contracts and select service providers
  • Know and be able to apply legislation and policies relating to Health and Safety, achieving KPI's
  • Know and be able to apply legislation and policies relating to Environmental protection
  • Understand insurance relating to buildings and the FSA regulations
  • Understand and apply all procedures relating to work activities
  • Able to plan and manage own workload
  • Ability to work effectively is a busy environment as part of a team, supporting colleagues
  • Be able to communicate effectively verbally and in writing, excellent customer service skills. Be client facing
Desirable

  • ARLA level 3 qualification
  • A working knowledge of Reapit

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