Senior Business Operations Lead
2 weeks ago
They are responsible for the effective management of the PRM operation and administration, retaining accountability to the Airport Services Manager.
Improve customer service experience, processes, policies, and standards
Take responsibility for monitoring, analysing the feedback from our customers and reporting Plans of Actions
Prepare written reports and ensure compliance with SLA
Manage cost drivers (absenteeism, equipment, labour, overtime) within assigned budgetary limits
Manage the Occupational Road Risk of those drivers under your control.
Manage the safety performance of subordinates and take appropriate disciplinary action for any breaches in accordance with Company Procedure.
Ensure compliance with OCS policies and procedures
Assist with monitoring of absenteeism and Development of staff
Analyse data and trends feedback to determine if customer satisfaction is achieved.Critical Performance Measures (CPMs) / ObjectivesKPIs met monthly/Ensure monthly SLA met/ minimize delays and complaints
Compliance with Company Policy/Procedure relating to Quality, Health and safety, environment, uniform standards
Customer feedback/complaints resolutions have been closed to a positive outcome.
Produce monthly performance reports
IT literate with a good knowledge of MS Word/Excel
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Senior Project Manager
2 days ago
Edinburgh, United Kingdom HSBC Full timeJob Description Job Title: Senior Project Manager / Operations Reconciliation Edinburgh / Hybrid Pay Rate: Competitive Via PAYE or Umbrella / Inside IR35 This role is responsible for E2E project management and delivery of the client on-boarding and change projects in Securities Services achieving the agreed scope, time, cost and quality outcomes for...
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Senior Project Manager
2 weeks ago
Edinburgh, United Kingdom HSBC Full timeJob Title: Senior Project Manager / Operations Reconciliation Duration: Edinburgh / Hybrid Pay Rate: Competitive Via PAYE or Umbrella / Inside IR35 This role is responsible for E2E project management and delivery of the client on-boarding and change projects in Securities Services achieving the agreed scope, time, cost and quality outcomes for the...
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Care Senior Lead
2 days ago
Edinburgh, United Kingdom Engage Recruitment Ltd Full timeJob Description You’re an established Regional Manager, working within the construction industry building a steady stream of new projects for the business, utilising your network to maintain and build relationships within the industry. You’ve worked within a fast-paced fit-out main contractor, proven yourself to be a strong communicator, worked with...
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Care Senior Lead
2 weeks ago
Edinburgh, United Kingdom Engage Recruitment Ltd Full timeYou’re an established Regional Manager, working within the construction industry building a steady stream of new projects for the business, utilising your network to maintain and build relationships within the industry. You’ve worked within a fast-paced fit-out main contractor, proven yourself to be a strong communicator, worked with stakeholders on...
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Care Senior Lead
2 weeks ago
Edinburgh, United Kingdom Engage Recruitment Ltd Full timeYou’re an established Regional Manager, working within the construction industry building a steady stream of new projects for the business, utilising your network to maintain and build relationships within the industry. You’ve worked within a fast-paced fit-out main contractor, proven yourself to be a strong communicator, worked with stakeholders on...
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Senior Administrator
1 month ago
Edinburgh, United Kingdom JTC Group Full timeSenior Administrator - Business Operations The role reports to a Manager within a team of peoplesupporting the ICS client on boarding and periodic reviews. PURPOSE OF JOB The post holder will beresponsible for assisting with the ongoing regulatory requirements - performingongoing and one-off reviews and assisting in on boarding of ICS clients. MAIN...
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Head of Business and Operations
3 days ago
Edinburgh, Edinburgh, United Kingdom The University of Edinburgh Full timeFull-time (35 hours per week)Fixed-term (5 year contract)We are looking for a senior management professional with a strong track record in financial and operational management to support our ambition to cement the University's position as a global leader in the field of Generative AI and help us meet our ambitious business objectives.The Opportunity:The...
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Business Development Manager
7 days ago
Edinburgh, United Kingdom Reed Business Support Full timeReed Business Support are working with one of the world's most recognisable brand names within the Motor industry. They currently have an exciting opportunity for an experienced Business Developer/Performance Manager to join their business on a permanentbasis. Job Title - Business Development Manager/Performance Manager Location - Remote (covering Scotland...
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Financial Crime Operations Investigations Lead
4 weeks ago
Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full timeJPMorgan Chase & Co. has expanded its consumer business by launching a new digital bank in the UK called Chase UK. We are working to build a best-in-class Financial Crime (FinCrime) Operations function in Edinburgh as we embark on this exciting chapter in the continued growth of our UK business. Part of FinCrime Operations, the Financial Crime Operations...
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Lead Finance Business Partner
4 weeks ago
Edinburgh, United Kingdom Meraki Full timeMeraki Talent are supporting with the appointment of a permanent Lead Finance Business Partner paying £90,000 - £110,000 plus exceptional bonus potential and a fantastic benefits package. **The Company** This exceptional financial services business has unbelievable strength, depth and diversity making it a real force to be reckoned with in the UK. This...
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Technology Lead Business Control Partner
1 week ago
Edinburgh, Edinburgh, United Kingdom NatWest Group Full timeJoin us as a Technology Lead Business Control PartnerIn this prominent role, you'll lead informed discussion on effective technology risk management and decision-making capabilityWe'll look to you to anticipate and assess the potential impacts of risk across our Financial Crime Technology and Wealth Chief Digital & Information Office (CDIO) business...
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Senior Director of Operations
2 weeks ago
Edinburgh, United Kingdom Lainston Partners Full timeSenior Operations Director/ Senior Director of Operations Location: UK, Southern Region- Southwest Water service region and requires travel to various projects and clients across the Southwest Water Framework. Our client, a leader in the water treatment sector, is experiencing rapid expansion within the United Kingdom, building upon its well-established...
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Senior Administrator
4 weeks ago
Edinburgh, United Kingdom Reed Business Support Full time**Senior Administrator** **Based in Edinburgh (Hybrid Working)** **£13 - £13.85 per hour + holiday pay** Are you a talented Senior Administrator? Are you interested in working for a socially important organisation? If so, we could have just the role for you! Reed Business Support are pleased to be working with an Edinburgh City Centre based Public...
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Life Insurance Sales Specialist
1 month ago
Edinburgh, United Kingdom Cardinal Senior Benefits Full timeCome join our growing life insurance company. We are currently seeking outside sales representatives to join our final expense division! Our company provides seniors with the most well rounded insurance products on the market. We have helped tens of thousands of seniors and have experienced a 100% plus growth rate year over year. Our outside sales...
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Operations Administrator
4 weeks ago
Edinburgh, United Kingdom Reed Business Support Full time**job title**:**Operations Administrator** **Location: Edinburgh** **Salary: £20,000 - £22,492** Reed Recruitment are excited to be working with one of our best clients that are on the hunt for a new Operations Administrator. Our client are market leaders in their field and have a fantastic reputation. The main purpose of the role is to oversee the...
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Head of Business and Operations
3 days ago
Edinburgh, United Kingdom The University of Edinburgh Full timeFull-time (35 hours per week) Fixed-term (5 year contract) We are looking for a senior management professional with a strong track record in financial and operational management to support our ambition to cement the University’s position as a global leader in the field of Generative AI and help us meet our ambitious business objectives. The...
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Lead Director
1 month ago
Edinburgh, United Kingdom Apple Technical Recruitment (UK) Limited Full timeJob Title: Director - Quantity Surveying Lead Job Type: Permanent Start Date: ASAP car/travel allowance, healthcare, pension, bonus etc. Company & Project A successful multi-disciplinary consultancy, operating on a national basis, are looking to recruit a new discipline lead for a cost management team in Essex. The business is looking for a...
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Operational Senior Manager
1 month ago
Edinburgh, United Kingdom Boden Group Full timeBoden Group are working with a unique and industry-leading FM company to source an Operations Director to lead a flagship account. The Operations Director will report to the Account Director and will be responsible for the national operations covering +800 locations and a service team of +1700 . Flagship customer account, with group-level exposure #...
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Senior Manager Quality Laboratory Operations
2 weeks ago
Edinburgh, United Kingdom Lainston Partners Full timeSenior Operations Director/ Senior Director of Operations Location: UK, Southern Region- Southwest Water service region and requires travel to various projects and clients across the Southwest Water Framework. Our client, a leader in the water treatment sector, is experiencing rapid expansion within the United Kingdom, building upon its well-established...
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Strategy & Transformation Lead
1 week ago
Edinburgh, United Kingdom NatWest Group Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as our Strategy & Transformation Lead - In this role, you’ll direct...