Head of Commercial

1 month ago


United Kingdom Marlowe Src Full time

Location: Hybrid with occasional travel to our St Ives office and client sites
Job Type: Full Time
Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity.
Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape.
We are recruiting for an experienced Head of Account Management, to join us on a permenant basis. The role will be reporting to the Managing Director, to help support our clients in their experience of our products and services.
This will ensure correct management of client plans maintain client satisfaction, and to give structure to client uplift targets. 
Day to Day management of the Contract Account Management team
Managing and reporting on existing KPIs and SLAs championing new metrics to ensure visibility and increased performance.
Using and promoting Salesforce as the tool for managing clients, contracts, and uplifts.
Ensure all relevant client billing is conducted in a timely manner at the start of each month and provided to the Accounts team. 
Ensure additional business revenue is driven through the existing client base including annual contract uplifts or Cross-sales of our additional products and service lines. 
Experience of operating in a high-level account management or client support function
Excellent relationship building & stakeholder management skills
By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. 25 days annual leave plus bank holidays
~ Contributory pension scheme
~ Voluntary private medical
~ Simply health care plan
~ Gym and retail discounts
~ Cycle to work scheme
~ Religious holiday swap
~ Car maintenance scheme
~ Employee assistance programme
~ Life learning – online learning materials
~


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