TikTok Shop

4 weeks ago

London, United Kingdom TikTok Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

As part of the wider TikTok Shop UK Creator Operations team, the Affiliate Operations Team is looking after quality creator/content supply and creator GMV growth at scale leveraging the Affiliate services and platform. The team is responsible for scaling the following operations leveraging affiliate product features or tools: acquiring/converting new creators, educating and driving creator engagement/growth, increasing efficiency of creator discovering products available on TikTok Shop (through building a rich, quality, easy-to-use and competitive product marketplace) and improving the process facilitating merchants seeking partnerships with creators. As the Creator Content Ecosystem Programme Manager, you will collaborate with the Creator Policy and the Global Governance & Experience teams as a subject matter expert for all TikTok Shop's GNE-related creator policies & strategies in the UK, as well as work closely with our intended audience to improve their understanding of our policies and address any emerging issues they may have.

Responsibilities:
- Design Creator policy strategy & resources with key stakeholders from ideation to implementation, working closely with XFN teams (Policy, Strategy, Finance, Legal) & own all related GTM materials to streamline roll-out across creator teams
- Develop and design data-driven, impactful learning solutions and programmes for Creators, surrounding TikTok Shop's Governance & Experience-related policies and strategies; increase their overall understanding of GNE's policies and strategies
- Deliver trainings and engage the intended audience, both external & internal, through channels such as seminars, webinars, and other online and offline sessions
- Measure and evaluate the effectiveness and impact of instructional content design and delivery, via the various channels
- Serve as the voice of Creators; gather painpoints and other feedback. Funnel these to GNE's Policy and Strategy Owners, and cross-functional partners so as to address issues and improve our policies, strategies, standards, etc., as well as the design and delivery of relevant educational programmes
- Stay up-to-date and maintain deep knowledge on related key substantive issues, implementation standards, operational changes, etc.

Qualifications

Minimum Qualifications
- Solid Program or Project Management experience in e-commerce
- Excellent logical reasoning skills, resource integration abilities, teamwork skills, communication skills, and the ability to work autonomously in an ambiguous and fast-paced environment, handling multiple competing priorities in a fast-paced environment
- Track record of strong project delivery, negotiations and relationship management along with deep analytical acumen

Preferred Qualifications:
- Proven ability to translate complex technical requirements into easy to understand policies and business requirement documents that can be used for budget planning and operational execution
- An ownership mindset and a desire to push for results; possesses strategic thinking, as well as programme management and communication skills (both written & verbal), with the ability to manage and push complex projects, and influence multiple cross-functional teams.
- Good critical and logical thinking. Able to manage different types of projects through comprehensive planning, risk identifying, problem solving and SOP establishment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

#J-18808-Ljbffr

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