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Permanent Desktop Support Engineer

3 months ago

Cardiff, United Kingdom Peacocks Full time

Here at Peacocks we have a fantastic opportunity for an Desktop Support Engineer to join our IT Department. As a Desktop Support engineer you will work within the IT Infrastructure Team being tasked to the IT Infrastructure Manager. Your primarily role is to support and maintain desktops, laptops, software, and associated peripherals. Duties of this position include the installation, configuration, and support of operating systems and applications; participation in remote site administration; and production support activities.
Responding to end user support requests.
Potential travel to satellite offices and ability to work after hours when necessary.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Knowledge of popular operating systems, software applications, and remote connection systems.
Ability to prioritise and perform the required solution and Competency in installing, diagnosing, troubleshooting and repairing computer hardware and software.
Microsoft Office technology experience.
Basic understanding of TCP/IP networking.