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Medical Administrator with Audio Typing

2 months ago

Blackburn Lancashire, United Kingdom TOTALLY Full time €23,500

Elective Care - Medical Secretary
As a Medical Secretary for Totally you will provide comprehensive, confidential and high quality administrative and secretarial service across Elective Care.
To be responsible for delivery of a high standard of secretarial and administrative services, meeting local and national timescales.
This is a 3 month fixed term contract.
'Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.'
Type clinic letters, clinical documents and other patient related documentation to a high standard and in accordance with procedures and timescales detailed in the Standard Operating Procedures, noting and actioning any instructions such as patient investigation results, x-ray results, etc.
Ensure that all correspondence and preparation for clinic letters (including outsourced audio typing and locally generated typing, including audio typing as required) relating to the consultants is accurate and produced within agreed time frames.
As and when required to accurately type non-routine/ urgent patient related information including medical reports, discharge summaries etc. Support the delivery of the RTT 18-week pathway
Ensure all clinic/patient correspondence is filed accurately and promptly.
Providing secretarial and administrative support to consultants and clinical teams to support the delivery of high quality co-ordinated and integrated care including liaison with patients, carers GP's and other service users
To process or undertake the administration elements to enable all service users' needs to be arranged in an order to deliver the 18-week pathway and support the 18-week pathway delivery plan.
Ensure accurate and complete input of all patient information on to the Patient Administration System, including clinical information and results.
Retrieve, log and return case notes/medical records, keeping these in accordance with organisational policy.
Log complaints, incidents and SARs requests on DATIX and co-ordinate notes required
Ensure that all work leaving the department is of the highest quality in terms of presentation and layout.
Acquire and maintain a working knowledge of all the appropriate hospital systems so that enquiries can be dealt with efficiently.
Provide cover for annual and sickness leave, onsite if required.
Provide assistance to the administration team by undertaking general administrative duties assigned by your line manager.
Deal effectively and promptly with all telephone enquiries from key contacts including GP's, liaise with internal and external sources to resolve any problems, queries or complaints.
Deal with medical representatives and other professionals that attend the office to resolve any problems, queries, complaints or requests for appointments.
Participate in team meetings and be actively involved in generating ideas for service improvement, and participating in any improvement projects as and when required.
Identify the need for, and make changes to local policies and processes in own work area.
Meet and greet visitors to the department in a friendly and empathetic but professional manner. Comply with all policies, procedures and working standards identified by Totally
Qualification, Experience & Training ...
Maths and English at C or above - or Equivalent qualification/ demonstrable experience.
Previous Secretarial/ Administrative experience Moderate to excellent speed of typing
Ability to handle complex enquiries • Ability to deal with challenging behaviour
Ability to provide excellent customer care
Knowledge of IT databases and comprehensive PC skills (Microsoft office)
Advance word processing and Computer literacy skills
Medical Secretary qualification such as AMSPAR level 2 or equivalent
Work experience gained in an NHS/clinical environment e.g. hospital, GP surgery, CCG
Experience using electronic patient administration systems
25 days annual leave (plus 3 buy back days)
My Totally Rewards (online discount portal),
6% Employer Pension contribution,
Share save scheme,
Opportunities for career development,
Employee assistance program,
Virtual GP Services - 24/7 GP Appointments,
WeCare Wellbeing