Consumer Services Advisor

2 weeks ago


Walsall West Midlands, United Kingdom The Best Connection Full time

78 per hour
Higher pay rate is achieved by: Contract Type: Temporary, Full time

The Best Connection are currently recruiting on behalf of our Walsall based client who require a client services advisor to work on their premises on a temp 2 perm basis
The Client Services advisor must be enthusiastic, knowledgeable, and focused on supporting the Clients with a wide range of queries. The team must have a passion for delighting Clients with excellent customer service as standard.
Building relationships with your clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion
Working with client queries over the telephone and via email
Being attentive to your accounts needs and ensuring you provide quick updates/responses to requests in full
Resolve any issues in a timely manner and within company policy
Support monthly/quarterly KPI driven reviews
Develop rapport with key accounts and internal/external stakeholders
Solid experience of using MS Excel/Word
Working hours vary and the Client Services team currently operate between 08:30 - 18:00, Monday to Friday
** Pension
Excellent Pay Rates
Overtime
Online Payslips
28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
~ Hourly rate as above (not age dependent)
~ Possible permanent position following a successful trial period

Apply Here View other industrial jobs online from the Walsall branch.


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