Support Coordinator

2 weeks ago

Hartlepool County Durham, United Kingdom Home Group Full time

Job Description - Support Coordinator (24683)

Job Description

Description

Permanent, Full Time (37.5 hpw)

Salary of £24,664 pa, plus Brilliant Benefits

Home, a place where you belong.

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support coordinator, you’ll be at the heart of supporting our customers who have complex needs including mental health issues, substance misuse and offending behaviour, to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know

Our customers live in our main accommodation as well as living in dispersed properties, where we have 10 flats in the community. We aim to help our customers live independently.

Typical day as a Support Coordinator

  • Creating support plans with your customers and coordinating our team of Support Workers working to the plans.
  • Supporting our customers who have complex needs including mental health issues, substance misuse and offending behaviour Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
  • Carrying out risk assessments, support planning, goal setting and regular reviews.
  • Cuppas, chats and catch ups. There’s no rushing from one customer to the next here Plenty of time to collaborate with colleagues too.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK

You bring

  • Passion to support our customers to live their best life, working collaboratively with an eye for detail.
  • Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
  • Experience of coordinating and assessing customer referrals.
  • The ability to work on your own initiative, remain calm under pressure and have a resilient approach
  • To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.

About our team

You’ll work alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we're not just a team we’re a ‘work family’.

Our managers are Stacey, who has worked in various roles within Home Group for 12 years, and Benjiee, who has been also had various roles in their 5 years. There are 20 of us in the wider team and we don’t just love to support our customers, we’re there for each other too

Job details

  • You’ll work on a rota basis between the hours of 8am and 10pm and take your turn working days, evenings, weekends and bank holidays.
  • We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you
  • Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
  • Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
  • You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

What’s in it for you?

  • 34 days annual leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when you’re ready for the next step in your career, you can grow with us
  • Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
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