Customer Experience Advisor

1 month ago

Warrington Cheshire, United Kingdom Veolia Full time

Salary: 24,000 per annum plus Veolia benefits listed below
Hours: 40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm)
6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in lieu. Home working available post probation.
Location: Office based Warrington

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:
  • 25 days of annual leave

  • Facilities parking and subsidised lunch

  • Access to our company pension scheme

  • Discounts on everything from groceries to well known retailers

  • Access to a range of resources to support your physical, mental and financial health; so you

  • can lean on us whenever you need to

  • One paid days leave every year to volunteer and support your community

  • Ongoing training and development opportunities, allowing you to reach your full potential



What will you be doing?

  • Responding to customer enquiries in a professional and timely manner using various channels.

  • Positively impact our overall customer satisfaction scores and encourage retention.

  • Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction.

  • Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours.

  • Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams.

  • Adhere to GDPR legislation with regard to the processing of personal and confidential information.


What are we looking for?

  • A commitment to providing an excellent customer service experience.

  • GCSE in Maths and English C+ or equivalent.

  • Excellent communication and interpersonal skills.

  • Good negotiating and influencing skills.

  • Good attention to detail and the ability to multitask.

  • Proven ability to work under pressure.

  • Able to work as part of a team.

  • Working knowledge of Google Office Applications and willingness to learn new systems.

  • Good planning and organisational skills.

  • Business and commercial awareness.



What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

#J-18808-Ljbffr

  • Customer Experience Advisor

    2 months ago

    Cheshire, United Kingdom Resourcing Group Full time

    Customer Experience Advisor Start date: ASAP Permanent Resourcing group are recruiting for an experienced Customer Experience Advisor to work for an FM provider carrying out day to day scheduling and calls. - Have experience in customer based calls - Excellent customer service skills - Good knowledge of technology Job details; - Annual wage £25,000 per...

  • Temporary Customer Experience Advisor

    2 months ago

    Warrington, United Kingdom Page Personnel Full time

    Temp to perm opportunity - Great working environment **About Our Client**: Our client is a leading business that creates cost-effective, environmentally sustainable solutions for waste and they are looking for a Temporary Customer Experience Advisor to join their Warrington team on a temp to perm basis! As a Temporary Customer Experience Advisor you will...

  • Temporary Customer Experience Advisor

    2 days ago

    Warrington, Warrington, United Kingdom Page Personnel Full time

    Temp to perm opportunity Great working environmentAbout Our Client:Our client is a leading business that creates cost-effective, environmentally sustainable solutions for waste and they are looking for a Temporary Customer Experience Advisor to join their Warrington team on a temp to perm basisAs a Temporary Customer Experience Advisor you will be:Responding...

  • Customer Service Advisor

    3 days ago

    Warrington, Cheshire, United Kingdom Back 2 Work Complete Training Full time €11

    Were recruiting for Customer Service Advisors to earn up to £11.44 per hour. Customer Service Advisor benefits: Pension Staff discount Weekly pay Bonus scheme Uniform Training is included to prepare you for this role Customer Service Advisor role: Within your territory, you will grow a new and existing customer base for our product range of milk,...

  • Customer Experience Advisor

    3 weeks ago

    Warrington, United Kingdom Veolia Full time

    **Salary**: £23,500 per annum plus Veolia benefits listed below **Hours**:40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm) 6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in...

  • Customer Experience Advisor

    3 weeks ago

    Warrington, United Kingdom Veolia Full time

    **Salary**: £23,500 per annum plus Veolia benefits listed below **Hours**:40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm) 6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in...

  • Customer Experience Advisor

    4 weeks ago

    Warrington, United Kingdom Veolia Full time

    **Salary**: £23,500 per annum plus Veolia benefits listed below **Hours**:40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm) 6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in...

  • Customer Experience Advisor

    4 weeks ago

    Warrington, United Kingdom Veolia Full time

    **Salary**: £23,500 per annum plus Veolia benefits listed below **Hours**:40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm) 6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in...

  • Customer Experience Advisor

    3 weeks ago

    Warrington, United Kingdom Veolia Full time

    **Salary**: £23,500 per annum plus Veolia benefits listed below **Hours**:40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm) 6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in...

  • Customer Experience Advisor

    3 weeks ago

    Warrington, United Kingdom Veolia Full time

    **Salary**: £23,500 per annum plus Veolia benefits listed below **Hours**:40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm) 6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in...

  • Customer Experience Advisor

    2 weeks ago

    Warrington, United Kingdom Veolia Full time

    **Salary**: £23,500 per annum plus Veolia benefits listed below **Hours**:40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm) 6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in...

  • Customer Experience Advisor

    3 weeks ago

    Warrington, United Kingdom Veolia Full time

    **Salary**: £23,500 per annum plus Veolia benefits listed below **Hours**:40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm) 6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in...

  • Customer Experience Advisor

    4 weeks ago

    Warrington, United Kingdom Anderselite Full time

    **Sector**: Building Services, Construction, Facilities Management - **Contact**: Leon Moulton - **Contact Phone**: 0161 641 6175 - **Expiry Date**: 22 August 2023 - **Job Ref**: 403384LMO Customer Experience Centre Advisor - Warrington - Building Services - Contract - 6 Months - £12.30 per hour The role is 37.5 hours per week, full time in the office....

  • Customer Experience Advisor

    2 days ago

    Warrington, Warrington, United Kingdom Veolia Full time

    Salary: £23,500 per annum plus Veolia benefits listed belowHours:40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm)6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in lieu. Home...

  • Customer Service Advisor

    1 month ago

    Warrington, Cheshire, United Kingdom Certas Energy Ltd Full time

    We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office. Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers. As a Customer Service Advisor, you will be the main point of...

  • Software Support and Customer Service Advisor

    1 month ago

    Warrington, Cheshire, United Kingdom Adele Carr Recruitment Full time

    A fantastic opportunity for a 1st Line IT Support/Customer Services Advisor Working for this fast growing, international company you will have opportunity to learn as well as being looked after with a superb salary and benefits package: Company pension scheme ~ Ability to purchase an additional holidays ~ Private healthcare including family...

  • Customer Advisor Advanced

    4 weeks ago

    Warrington, Cheshire, United Kingdom Reed Talent Solutions Full time €14

    Reed Talent Solutions?are working with?United Utilities?on the search for a Customer Advisor Advanced to join a growing Developer Services team?at their Lingley Mere Business Park. Why work at United Utilities in Warrington? Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a...

  • Customer Service Advisor

    4 weeks ago

    Warrington, Cheshire, United Kingdom Safariland Full time

    Job Description Based in Warrington, Safariland UK are a leading provider of protective and visibility clothing to the police, military and private security forces around the world. We require an organised and professional customer service advisor to take responsibility for our international customer base and drive a best practice approach to customer...

  • Retail Customer Support Advisor

    1 month ago

    Warrington, Cheshire, United Kingdom Three Full time

    Retail Customer Advisor (Warrington) - 30 hours Full-time Grade G Customer Advisor Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile...

  • Customer Service Advisor

    4 weeks ago

    Warrington, Cheshire, United Kingdom The Recruitment Co Full time €30,000

    We are recruiting for a Customer Service Advisor to join our client in Warrington on a full time permanent basis.Our client is a leading provider within its industry providing products across the world. Salary: upto £30,000 per annum ( dependent on skills and experience) Hours of work: 38 hours per weekMonday to Thursday 7.30am until 4pm / 8.30am until...