Customer Experience Advisor

4 weeks ago

Warrington, United Kingdom Veolia Full time

**Salary**: £23,500 per annum plus Veolia benefits listed below
**Hours**:40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm)
6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in lieu. Home working available post probation.
**Location**: Warrington

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone who sees the world in a similar way, to take up an exciting Customer Experience Advisor role to join our National Accounts team in Birchwood Park, Warrington.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you’re keen advance your career and gain industry-leading experience in a thriving and supportive workplace, this role will suit you perfectly.

It doesn’t matter if you’re looking to overhaul the industry, or just do a good day’s work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

**What will you be doing?**
- Acting as the primary day-to-day interface between Veolia and National Account customers - carrying out all aspects of customer service work, enabling Veolia to meet its customer service targets
- Focusing on customer retention & growth through building strong relationships with all internal and external customers enabling you to meet the customer’s needs
- Taking ownership of customer queries and ensuring they are resolved to the highest standard
- Collaborating with colleagues across the business to deliver timely resolutions for our customers
- Supporting the business in achieving targeted growth, through up-selling and cross-selling Veolia Products and Services
- Bringing the ‘best of you’ to work every day

**What are we looking for?**

Our must haves:

- Excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers.
- An individual who is highly organised and methodical
- Keen eye for detail
- Ability to work under pressure & multi task to prioritise workload
- Personable, confident & curious - willing to go the extra mile
- Competent IT skills
- Working knowledge of Google Office Applications including Sheets and Docs
- Basic understanding financial of business and customer profitability
- 5 GCSEs grade C or above (or equivalent) must include Maths and English
- NVQ Level 2 in Customer Services would be beneficial

**Our promise to you**

Here at Veolia, we know that a genuinely good role goes both ways.

So alongside your salary or hourly pay, you’ll get 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension and share scheme, alongside a range of employee discounts. Also to help you further, we provide mental health and financial support, so you can lean on us whenever you need to.

**Job Types**: Full-time, Permanent

**Salary**: From £23,500.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Day shift

Work Location: One location

Reference ID: JR7114

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