Temporary Customer Experience Advisor
3 weeks ago
Temp to perm opportunity
- Great working environment
**About Our Client**:
Our client is a leading business that creates cost-effective, environmentally sustainable solutions for waste and they are looking for a Temporary Customer Experience Advisor to join their Warrington team on a temp to perm basis
As a Temporary Customer Experience Advisor you will be:
- Responding to customer enquiries in a professional and timely manner using various channels.
- Positively impact overall customer satisfaction scores and encourage retention.
- Updating information on CRM systems.
- Dealing with customer complaints.
- Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours.
**The Successful Applicant**:
To be successful in this role:
- Experience within customer service, particularly a contact centre environment
- A commitment to providing an excellent customer service experience.
- GCSE in Maths and English C+ or equivalent.
- Excellent communication and interpersonal skills.
- Negotiating and influencing skills.
- Attention to detail and the ability to multitask.
- Proven ability to work under pressure.
- Able to work as part of a team.
- Good planning and organisational skills.
**What's on Offer**:
In return, our client can offer:
- Immediate start
- Weekly pay
- Great working culture
- Possibility of being made permanent
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