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French Speaking customer service advisor

4 months ago

Warrington, United Kingdom Page Personnel Full time

A vibrant opportunity has arisen for a French-speaking Customer Service Advisor to support our industrial/manufacturing company's growing international client base on a 12 month Fixed Term contract. The successful candidate will be responsible for delivering excellent customer service and ensuring a positive customer experience.

Client Details

Our client is a medium-sized company with a significant presence in the industrial and manufacturing sector. They offer innovative solutions to their customers worldwide from their headquarters in Warrington.

Description

Responding to customer enquiries via email, phone and live chat
Delivering excellent customer service to both English and French speaking clients
Assisting customers with product enquiries and providing knowledgeable solutions
Handling complaints and providing appropriate solutions and alternatives
Processing customer orders in a timely manner
Collaborating with team members to improve customer service processes
Maintaining accurate customer records
Participating in regular team meetings and training sessionsProfile

A successful French-speaking Customer Service Advisor should have:

Proficiency in both French and English languages
Previous experience in a customer service role, preferably within the industrial/manufacturing sector
Excellent communication and interpersonal skills
Good problem-solving abilities
Ability to work well in a team as well as independently
Computer literacy, especially in CRM systems and MS OfficeJob Offer

A competitive salary of £28,000 per annum
A performance-based bonus scheme
Free parking
A supportive and inclusive work culture
Opportunities for professional growth within the companyWe believe this is a fantastic opportunity for the right individual to join our team in Warrington. Don't hesitate, apply today to become our new French-speaking Customer Service Advisor 12 month FTC