Software Support and Customer Service Advisor
2 weeks ago
A fantastic opportunity for a 1st Line IT Support/Customer Services Advisor Working for this fast growing, international company you will have opportunity to learn as well as being looked after with a superb salary and benefits package:
Company pension scheme
~ Ability to purchase an additional holidays
~ Private healthcare including family members
~ Death in service cover
~ Discounts for various companies and services
~ Employee Assistance Programme
~25 days' holiday + bank holidays increasing with service
~ Free onsite parking
~ Smart/Casual wear
~ Full Training
~ Gym membership
~ Optional medical insurance
~ Duties of the 1st Line IT Support/Customer Services Advisor will be:
To support the internal business network in the use of various business software systems.
Supporting a range of software specific to the industry,
Offering an outstanding level of service to customers
Providing timely updates to customers by either Phone, Email, or face to face
The 1st Line IT Support/Customer Services Advisor will have:
Previous experience working in an IT helpdesk support role dealing with bespoke systems
Experience in using a helpdesk ticketing systems and adhering to SLAs & KPIs
Excellent knowledge of MS Office products and Windows operating systems
Passionate about the Customer Experience and have a first time fix approach.
Innovative with an aptitude for looking for customer service improvements
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