Implementation Service Lead

4 hours ago

Reading Berkshire, United Kingdom Voyage Care Ltd Full time

*This role requires nationwide travel therefore a full UK driving license is essential
Fixed Term Contract for 12-18 Months
Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months - this role is hybrid but with travel across the UK including overnight stays three to four times a week.

Responsibilities of the role:

  • Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process.

  • Data Management: Manage and prepare data for successful implementations.

  • Training & Support: Train and coach staff on new processes and systems.

  • Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.

  • Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.

  • Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.

  • Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.

What we're looking for:

Essential:

  • Full UK Driving Licence
  • Experience working with multiple stakeholders
  • Proficient in MS Office applications (Excel, Word, etc.)
  • Self-directed with excellent communication and relationship-building skills
  • Flexible with travel and working hours

Desirable:

  • Agile Project Management Foundation Certification
  • Relevant degree or equivalent work experience
  • Knowledge of the social care sector and project management best practices
  • Experience in large-scale digital project implementation



Benefits of joining the Voyage Care family:
In return for your dedication and commitment, you'll work in a sector that is truly rewarding with many benefits including:

  • Hybrid working
  • A supportive and dynamic team environment
  • Opportunities for professional growth and development
  • Wagestream
  • DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
  • Eye care vouchers
  • Refer a friend scheme
  • Competitive salary
  • 25 days annual leave plus bank holidays and an additional day for your birthday
  • Blue Light Card – Retail discount benefit scheme
  • V-Assure, a free 24 hour, confidential and independent help line
  • Life assurance
  • Pension

Ready to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide

JBRP1_UKTJ

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