Head of Contract Performance

1 day ago


London, United Kingdom Spencer Clarke Group Full time €6

Job Title: Interim Head of Neighbourhood
Location: West London / Hybrid
Contract: 6-months ongoing
A West London Council is seeking a highly motivated Interim Head of Neighbourhood to join their team.
Deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction, and enhances the quality of life and opportunity for residents.
# Lead on the housing management strategy improvement plan and review all policies and processes for housing management and sheltered services, using business intelligence and benchmarking data to deliver transformation to services.
# Monitor and analyze statutory KPI's and LPI's, setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.
# Be responsible for overall budget management for Neighbourhood services, analyzing and advising on the budgetary impact of property management, delivering services within the budget envelope, and producing periodic budget monitoring information.
# Good understanding of the key issues facing local government, the wider public sector and partners, and of local, regional, and national policy.
# Experience of working in a fast-paced housing management department.
# Ability to work across multiple teams and deliver transformation and service improvement projects.
# Resident focus on delivering excellent neighbourhood and shelter services face to face, via telephone, email, and written correspondence.
# Experience of working with senior management teams, councilors, executive directors, external stakeholders, and partnership organizations.
# Experience of developing and maintaining relationships with council departments and external voluntary community partners to deliver positive outcomes for residents.
# Good organizational skills to track priorities, work to deadlines, and manage projects.
# Robust governance arrangements, processes, risks & issues management, and financial information.
# Good leadership and people management skills.



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