Head of Contract Performance
1 day ago
Do you thrive in dynamic environments and enjoy delivering fantastic work, developing and growing teams, winning new contacts, and building great client relationships?
This role involves the overall management of our existing Client-Managed Panel services operations and includes the remit to proactively seek out and secure new opportunities. It requires a detailed understanding of sensory panel work, combined with a strong client service and commercial focus.
We are leading experts in our field, with panels in different markets, including the US, UK, Netherlands, India, China, and Singapore, with big plans to expand to other markets due to increasing demand.
We successfully manage sensory panel contracts for the world’s most famous FMCG brand. methods, ways of working, panel performance systems, and KPIs) to fit each client's individual requirements. We are not constrained by operating a specific type of descriptive analysis, running QDA and Spectrum style, as well as using a whole host of alternative sensory methods. Develop sensory talents and promote career progression for our sensory teams on client sites.
Ensuring the development and implementation of continuous panel development programs, and ensuring adequate resourcing, including staff coverage and building a pipeline of candidates.
Overviewing all associated administrative and financial tasks, e.g., task orders/SOWs, invoicing, contract drafting and renewal, tracking additional costs, using clients system as required.
Ensure we meet contracted KPIs and SOPs on all sensory managed panel services, including panel performance tracking and other key metrics.
Working very closely with our HR, Training and Development, recruitment teams to attract, recruit, onboard, train and retain the best sensory talents to service our clients.
Data science, operations, and efficiency teams to adapt our tools and systems to continually improve our services.
Working closely with global and local sensory directors, Global client partners and Account Directors, commercial and marketing teams to generate interest and grow revenue.
Identify and push opportunities to upsell other sensory and consumer research services to contract clients, helping grow the client relationship beyond the sensory managed panels.
Sensory management experience is essential, with a sound knowledge of a wide range of sensory methods.
Good people management and mentoring skills.
Critical thinking skills and solution-focused attitude with a creative flair.
The role reports into MMR’s Global Sensory Director, whilst working closely with our local Sensory Science Center Heads, as part of the MMR Sensory Leadership Team.
We’ve placed passion, honesty, curiosity, positivity and commercial orientation at the center of our corporate values – do they fit what you’re looking for in your next career move?
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