Head of Operations
4 months ago
**Job Title**
Head Of Operations
**Location**
Mobile & Office Based - London & South East
**Hours/days**
Full Time
- Monday-Friday
- 40 hours per week (hours as required to meet the needs of the business) - 52 Weeks Per Annum, 15 Days Annum Leave, Company Car, Laptop, Phone, Private Medical
**Main Accountabilities & Responsibilities**
Operational:
- Support/implement the overall business strategy.
- To achieve regional annual operating profits, gross revenues as set down and agreed in the budget.
- To provide outstanding leadership, management, direction and support and to set tasks for the OM’s & AM’s.
- To monitor competitor activity in and around each area within the designated region providing suitable intelligence to the Operations Director and propose pre-emptive/reactive strategies
- To identify potential new business & pass to the Head of Sales & Operations Director.
- To undertake visit as required to all contracts within the designated region.
- To maintain liaison each period with appropriate Internal and External Service Managers, and Heads of Departments focusing on technical issues that affect income performance and profitability of contracts.
- To liaise regularly with all Head Office support functions in order to ensure the smooth running of the Region and also to ensure that Head Office personnel are kept informed of developments in the Region.
- To report formally to Operations Director (as agreed) - progress in geographical region. All key accounts are regularly visited, monitored and clients kept informed of progress.
- To oversee the OM’s work schedule and to continually monitor their performance, administration and progression & working to agreed standards.
- Ensure Operational activities are regularly reported, contingency plans discussed, problems identified and decisions offered. These reports will feature: visit monitoring, staffing, equipment, supplies, standards of work and audits, skills of the team, potential staffing problems and liaison with clients
- To help OM’s with problem solving in situations requiring greater authority (S) AM’s are assisted with problem analysis and decision making.
- Act as Project Manager when required supporting the OMs.
- To build relationships with all senior clients and ensure contract delivery.
- Ensure that the Payroll Dept. receives all necessary information on time.
- To ensure that all necessary contract amendments, adjustments are dealt with promptly and using the correct procedure
- To plan and report all periodic work. Oversee OMs periodic work plans on a regular basis.
- To ensure that no contracts are terminated through bad service No more than 10% of regional portfolio value in any one year
- To ensure the business is run in the most profitable manner and to make cost savings as required. To review profit and loss on a regular basis
- To effectively manage client relationships and support appropriately the performance of direct reports to deliver the same
- Recommend appropriate action to maximise additional opportunities through effective knowledge of services/products available and make recommendations for service and supplementary upgrades
- To be responsible for all security matters/incidents affecting the designated region..
- To ensure that OM’s within the designated region adhere strictly to security policy and procedures.
- To adhere to all company health and safety practices and procedures, ensuring employees operate company units in a safe manner and in the event of health and safety issues arising, appropriate action is taken through the Company’s Health and Safety Representative or other appropriate agencies.
Health & Safety:
- To ensure adherence to, at all times, the Health and Safety of all employees together with those members of the public frequenting company premises within the designated portfolio.
- To adhere to all company health and safety practices and procedures, ensuring employees operate company units in a safe manner and in the event of health and safety issues, arising; appropriate action is taken through the Company’s Health and Safety Representative or other appropriate agencies.
- To ensure that risk assessments are kept up-to-date and regularly review of risk assessments and liaison with Health & Safety/Human Resources.
- Take total responsibility via the Catering Managers that all EHO requirements are in place, followed and managed at all times.
- Ensure within your portfolio all HSEQ/Training requirements are carried out in the given deadlines and communicated in an effective manner.
- You will ensure that all training records are kept up to date and recorded via our central systems.
Corporate Responsibility:
- To adhere to all company Social Responsibility practices and procedures. In the event of any Social Responsibility issues arising, ensure appropriate action is taken through the company representative or other appropriate agencies.
Administration & Company Property:
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