1st - 2nd IT Line Support Analyst

4 weeks ago

Basingstoke Hampshire, United Kingdom Once For All Full time

IT Support Analyst Location: Basingstoke
Salary: £25,000

Role:
The role will provide world class first and second line internal IT support to all on-site and remote staff across the Fortius Group. This will involve the management of on-site and third party/remote cloud systems to facilitate the support whilst providing excellent customer service and communication.

The role is a key part of enabling IT to deliver the strategic objectives for the group.

Role Responsibilities:
Strive to deliver 100% uptime for our hosted and internal IT services
Provide, first and second line support for company employees across the group
Provide Desk side support where required to support end users
Overall responsibility for the progression of IT tickets allocated to the individual
Management of starter and leaver processes to ensure new recruits are onboarded and offboarded successfully
Assist with implementation of systems to develop and improve business processes using IT
Assist with regular communication with staff to advise them of IT business changes and other key IT information
Assist with the management of all IT assets including security of those systems
Ensure regular patching of all systems, both within Azure and locally are completed
Assist with the delivery to KPIs for the IT team to drive revenue, quality and customer experience
Assist with delivering the security strategy for the business alongside the IT Manager to protect the business from internal and external threats
Undertake training and attend events where appropriate to further technical knowledge to assist in supporting our users.
Assist with the IT Business Continuity and Disaster Recovery plans alongside the IT Manager
Produce reporting required for management
Assist with WEEE disposal of IT assets and WEEE declaration submissions where required
Maintain the IT risk register alongside the IT manager and associated remediation plans
Assist with Management of support renewals
Assist in the management and support of firewall and network infrastructures
Management and support of company mobile phones
Assist in the management and support of VOIP phone systems
Delivering consistently against deadlines
Assist with Office 365 management and support
Assist with Automation solutions for desktop and server environments
Assist with Microsoft Azure server provisioning and support for internal and external customers
Assist with Active Directory administration and support

Who We’re Looking For:
At least one year of Industry experience of first and second line support within a corporate environment
Ability to work as part of a team or solo as needed
Excellent attention to detail and multi-tasking skills
Excellent client-facing and internal communication skills (both written and verbal)
Analytical, problem solving and organisational skills
The ability to produce clear and comprehensive documentation for training or support purposes
Knowledge of the latest Windows Operating Systems
Knowledge of latest Microsoft Office products

Benefits
You’ll get the opportunity to be part of something very exciting. You’ll be a key player in helping to shape Once For All now and in the years to come. Here’s how we enable everyone at Once For All to do their best work:

~ Competitive Salary.
~ Wellness Fund/Private Health
~25 days’ annual leave per year, plus bank holidays and option to buy or sell more days.
~ Pension plan
~ Life Insurance
~ Access to the Headspace App
~ Employee Assistance Programme
~ Training/Learning Budget
~ And more …


Company:
Once For All is a high growth, cloud-based, SaaS subscription business, providing governance, risk management and compliance services to over 4,000 public and private sector clients and over 60,000 customers across 20 different sectors including; construction, transport, retail, oil and gas, hospitality education, facility and property management, manufacturing, local and central government sectors.

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