Housing Property Officer
1 month ago
Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? As a Housing Officer, you will be the primary relationship manager for our customers in one of our Bristol/South Gloucestershire patches. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. You'll work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.
Manage cases of tenancy fraud, and domestic abuse promptly, and professionally.
Oversee estate standards and service contract to ensure value for money and a high-quality living environment.
Lead the delivery of vibrant resident engagement and support community development objectives within your geographic patch to promote business objectives and to support tenancy and neighbourhood sustainability.
You'll be part of a forward thinking housing association, focused on collaboration, customer service and community impact. With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.
For further information about the role, pleasevisit our website to view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. To be considered for the role of Housing Officer you will have the essential skills and experience for a Level 1 role (please see our candidate information pack) plus the following specific skills, knowledge and experience:
Experience in social housing with experience of tenancy, estate and housing management.
Hold a full UK driving licence and access to a suitable vehicle.
Defined Contribution pension scheme employer contribution of 6% - 9%.
~ Discretionary Bonus scheme.
~ 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
~ Family Friendly policies.
~ Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
~ Employee Assistance Programme.
~ Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
~ Cycle to Work scheme.
~ Car Benefit scheme.
~ Learning and Development including coaching and professional qualification support.
~ We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website.
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