Telephone and Online Adviser

3 weeks ago


London, United Kingdom INDEPENDENT AGE Full time

Location:  Hybrid working in London (minimum 4 days per month in the office) or Homebased (with regular travel to London)
Full time or part time (28 hours or more), Permanent
At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. This role is an integral part of the day-to-day delivery of our Advice and Support Service, which has been re-shaped and is due to go live in the summer of 2024. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing.
As a Generalist Adviser you will be responsible for supporting older people, their families and carers through our duty service with their welfare benefits and housing and other issues relating to financial hardship in later life.
You should have a good level of knowledge of welfare benefits, social care and housing as well as experience of working within a high-volume advice service, ideally a telephone-based service. 
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 28 hours per week.
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 
Hybrid working in London: £32,682 per year, increasing to £33,600 after 6 months and £34,493 after 12 monthsPro-rata if part-time
Homebased (with regular travel to London): £29,453 per year, increasing to £30,267 after 6 months and £31,054 after 12 months. Pro-rata if part-time. 
To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by clicking the Apply Online button below (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting.



  • London, United Kingdom HERMES Full time

    This department will work in close collaboration with the European E-Commerce entity which is responsible for the online distribution of Hermès products in 17 European countries, as well as the customer service for European stores. Within the e-Retail Department, you will be part of the front office teams initially made up of 4 client service enthusiasts...

  • Telephone Researcher

    1 month ago


    London, United Kingdom Return Fundraising Full time

    Are you friendly and personable? Do you have great attention to detail? We are looking for a mix of full time and part time Telephone Researchers to join our team on a temp-to-perm basis. In return, you will receive a competitive salary of £12.00 per hour. The initial position is for four weeks. - Salary: £12.00 per hour - Location: Hybrid between home...

  • Telephone Adviser

    2 days ago


    London, United Kingdom CCA Recruitment Group Full time

    Role: Substance Misuse Advisor Nightshift Advisors: Working 10pm - 8am 4 shifts on, 4 shifts off. (with additional unsociable hours payment) Location: Remote Working Contract: Permanent Calling all night owls! CCA Recruitment are excited to be recruiting for a new Nightshift Advisor within the healthcare sector. These are overnight shifts within a...

  • Telephone Fundraiser

    1 month ago


    London, United Kingdom Return Fundraising Full time

    Are you socially minded, good with people and ready to make an impact on others? Our Telephone Fundraising team are changing the world daily, helping to deliver annual income targets and develop relationships on behalf of some of the biggest and best charities in the UK. We are looking for Telephone Fundraisers to join our team, ideally filling in 21 - 35...


  • Uxbridge, Greater London, United Kingdom Service Care Solutions Full time

    Leaving Care Personal Advisor Contract Type: Initially 3 months The Personal Advisor role is an exciting opportunity for a dedicated and compassionate individual to work in collaboration with qualified Social Workers to assess the needs of looked after young people preparing for adulthood and independence. Hold a caseload of 18+ care leavers, which will...

  • Telephone Fundraiser

    1 month ago


    London, United Kingdom Return Fundraising Full time

    Are you socially minded, good with people and ready to make an impact on others? Our Telephone Fundraising team are changing the world daily, helping to deliver annual income targets and develop relationships on behalf of some of the biggest and best charities in the UK. We are looking for Telephone Fundraisers to join our team on a full-time basis. In...

  • Student Adviser

    1 month ago


    London, United Kingdom University College London Full time

    **Ref Number** B01-04132 **Professional Expertise** Administration and Business Support **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £42,099-£50,585 **Contract Type** Permanent **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing...

  • Dementia Adviser

    1 month ago


    London, United Kingdom Alzheimer's Society Full time

    **About The Role**: Could you be a part of **supporting **and **empowering **people and their families with expert guidance and advice? Are you **passionate **about making a **positive **difference in the lives of people affected by dementia? Do you want a **rewarding **career where every day is different? Yes? Well, we would love to hear from...


  • London, United Kingdom AWD online Full time

    Administrator / Office Receptionist / Secretary who has good administrative, organisational, time-management, customer service and communication skills, with good IT literacy and typing skills is required for a well-established firm of accountants based in Croydon, South London. 50 per Hour Croydon, South London (100% Office Based) JOB TYPE:...


  • London, United Kingdom Hire-online Full time

    **Administrator - Wimbledon** - Do you have strong administration skills?_ - Have you got previous experience in a clinic environment?_ - 25k pa PLUS amazing benefit package! - Based in Wimbledon - Variable - core hours between 7.30am and 8.00pm - Monday to Friday - Immediate Start **Sounds interesting?...Daily duties include**: - Forward follow up...

  • Dementia Adviser

    5 days ago


    London, United Kingdom in Newbury Full time

    This advertiser has chosen not to accept applicants from your region. Full Job Description About The RoleCould you be a part of an expert team based in Somerset,offering compassionate guidance and advice?Areyou passionate about making a positive difference inthe lives of people affected by dementia?Do you wanta rewarding and challenging ...

  • Dementia Adviser

    1 month ago


    London, United Kingdom Alzheimer's Society Full time

    **About The Role**: **Salary**: £20,872 - £22,143 pro rata, per annum. **Hours**: 28 Hours **Office Location**: Community Based **Area role covers**: Brighton and Hove **About the role** Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people...

  • Dementia Adviser

    1 month ago


    London, United Kingdom Alzheimer's Society Full time

    **About The Role**: **Salary**: £20,872 - £22,143 pro rata depending on skills and experience. After a successful probation, and based on individual performance, this salary could be increased to £23,294 after nine months **Hours**: 21 per week **Office Location**: Community Based **Area role covers**: West Sussex Coastal **About the...


  • London, United Kingdom Burgh Recruitment Ltd (Financial Services) Full time

    **Trainee Mortgage Adviser** **Location - London, Kingsway and remote working** **Salary - £22,000 + monthly bonus - OTE £25,000 pa** **Hours - Full time** Due to significant business growth an opportunity has arisen to join a high-net-worth Mortgage & Financial Planning practice. This is a fantastic opportunity for a **Graduate **who wants to work...


  • London, United Kingdom Jameson Legal Full time

    A Tier 1 Travel team, with a longstanding reputation in the travel industry is looking to hire at the mid-senior level in their London office. This is an opportunity for a commercial Lawyer, with travel experience, to join a leading team and work with pre-eminent clients. The Associate will be advising travel industry clients on a range of commercial...


  • London, United Kingdom Alzheimer's Society Full time

    **About The Role**: Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia? As a Telephone Support Volunteer, you will help keep people affected by dementia connected to support and services available to them. You will be a key point of contact for people living with dementia...


  • London, Greater London, United Kingdom Citizens Advice Waltham Forest Full time

    Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service...


  • London, United Kingdom AWD online Full time

    Administrator / Office Receptionist / Secretary who has good administrative, organisational, time-management, customer service and communication skills, with good IT literacy and typing skills is required for a well-established firm of accountants based in Croydon, South London. SALARY: £12.50 per Hour LOCATION: Croydon, South London (100% Office...


  • London, United Kingdom Fella and Jones Full time

    Job Description Senior Merchandiser - 12 Month Fixed term - Contemporary Women's -High growth DTC London- Hybrid 3 days office-based Are you looking for an exciting new Senior Merchandiser role with a brand that has a point of difference? They are looking for a talented Senior Merchandiser with excellent trading experience both offline and online where you...

  • Dementia Adviser

    1 month ago


    London, United Kingdom Alzheimer's Society Full time

    **About The Role**: PLEASE ADD **About Alzheimer's Society**: At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most. Everything we do is shaped by people affected...