Shipping Coordinator

2 weeks ago

Peterborough Cambridgeshire, United Kingdom Innova Solutions Full time

Job Role: Shipping Coordinator

Contract Inside IR35

Peterborough, UK

Min. of 1year Export experience or transportation/booking background.

Customer service experience

3 days on site, 2 wfh. First couple of weeks during training will need to be onsite more often.

This role sits within the Supply Chain team based in Peterborough and will be a key player in planning, arranging and processing shipments to our global customer base.

What You Will Do:

• Arrange for shipments of products to be despatched to customers based on available product

• Working with carriers and customers to agree collection schedules

• Send all relevant documentation for the shipments to the necessary contacts

• Prepare, submit and record the export entry for goods sent overseas

Level Working Knowledge:

• Provides a quality of service that customers describe as excellent.

• Resolves common customer problems.

• Responds to unexpected customer requests with a sense of urgency and positive action.

• Provides direct service to internal & external customers.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Working Knowledge:

• Processes limited amounts of detailed information with good accuracy.

• Learns from mistakes and applies lessons learned.

• Develops and uses checklists to ensure that information goes out error-free.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.

Level Working Knowledge:

• Adjusts to new or changing assignments, processes, and people.

• Demonstrates willingness to listen to other opinions.

• Identifies and considers alternative approaches to situations or problems.

Import/Export: Knowledge of issues, procedures, tools and practices of importing and exporting; ability to import and export goods to and from international locations.

Level Working Knowledge:

• Completes all required export documentation for repetitive transactions.

• Ensures all export entries remain compliant with HMRC and identifies and corrects any errors.

Transportation: Knowledge of transportation; ability to transport materials and goods to manufacturing facilities and customers.

Level Working Knowledge:

• Participates in arranging transportation of goods.

• Ensures on time shipments; anticipates and resolves shipping problems.

• Works with at least one type of transportation mode and carrier.

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