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Inside Sales Account Manager

2 months ago

Dunstable Bedfordshire, United Kingdom Gilson Full time
Job Description

This is the ideal opportunity for an experienced Sales Administrator to gain experience in Inside Sales. This role is for a fixed term period only (maternity cover). It is a full-time position, however, flexible working is a possibility.

Ideally, you are goal-oriented with knowledge of customer service and sales best practices, exceptional organizational skills and draw energy from being part of a team as well as working independently.

Promotes and sells consumables and instruments via phone, email and social selling platforms to customers and prospects that will be determined by management. Utilizes a combination of selling techniques and tools to achieve goals. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and develop consultative sales relationships. Maintains administrative duties, and documents all activities in the CRM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Meet or exceed established targets
  • Maintain a comprehensive record of sales actions within CRM system
  • Create quotations and pricing agreements, following pricing guidelines
  • Participate in required and recommended training sessions to obtain and maintain product knowledge
  • Communicate with customers by phone, virtually or by email to answer queries
  • Work cross-functionally to ensure full customer service

Support

  • Follow up with in-house support on all customer inquiries regarding complaints and application questions
  • Ensure timely and effective resolution to all queries

General

  • Utilize all aspects of the CRM software system
  • Responsible for attaining and maintaining technical knowledge to support customers
  • Other duties as assigned

JOB REQUIREMENTS

Education

  • Degree in Life Sciences or a related field is preferred, or equivalent work experience

Work Experience

  • Proven work experience as a Sales Administrator or Sales Support Agent
  • Sales experience in related industry preferred
  • Experience working in a life science lab beneficial

Skills or Knowledge

  • Computer proficiency required
  • CRM fluent for daily usage plus feeding and maintenance
  • Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or government regulations
  • Excellent interpersonal and verbal communication skills
  • Ability to write business correspondence and reports
  • Confident, persuasive and winning phone presence
  • Ability to calculate figures and amounts including discounts, percentages, and volume
  • Strong organizational sills
  • Selling skills and techniques (including negotiation)
  • Ability to work independently, essential

Other

  • Fluent in business English
  • A valid driver's license and access to own vehicle required
  • Up to 10% overnight travel potential
  • Regular attendance and punctuality
  • Ability to work well with others
  • Ability to acquire new skills and to accommodate change in the workplace

ADDITIONAL SKILLS/EXPERIENCE

  • Experience in selling capital equipment
  • Lab bench experience using pipettes

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