IT Technical Support

1 month ago

London, United Kingdom Lufthansa Group Full time

As IT Technical Support you will be the main IT technical person responsible for supporting all IT systems across the business unit. This will include maintaining internal Servers, PC, Printers and WAN/ LAN networks inclusive of web applications (Innovation) and coordinating with Group IT based in Germany.

Sounds interesting? We are looking forward to your application

Tasks

Your main tasks include, among others:

  • 2nd line technical desktop support for all onsite users, including management of the Servers and Routers
  • 1st line Technical support for home users
  • Act as a liaison between multiple departments/group IT, making sure this is done from start to finish

  • Involved in multiple IT projects and will be working directly with head of IT
  • Responsible in supporting the team in raising IT tickets inclusive of self-management of your own tickets
  • Involved in IT change control process of release management and platform testing
  • Carry out and coordinate testing for any IT changes alongside regular testing (Including IT project work)
  • Able to create documentation for end user/included technical guides. (This will also include giving training)
  • Research new technologies to suit our needs and requirements for the business, future tech ready
  • Working with wider group companies in applying IT best practice, internal training will be given
  • Responsible for IT security, patch management cycles for our entire IT setup (Working alongside Group IT)

Requirements

The ideal IT Technical Support should meet the following requirements:

  • Basic IT knowledge and has interest in working within IT department (KPI development plan will be set)
  • Technical qualifications in Microsoft, Cisco, HP would be desired, ITIL v3 or project management is good to have
  • Experience in supporting end-user for IT desktop support /Application support for over 3 to 4 years
  • Strong customer and service orientation, you will be the front line and 2nd support for London site
  • Ability to liaise with staff all level and to communicate information in a simple manner
  • Can work well on own initiative and within a team environment. (#ONETEAM)
  • Out of hours support may be required at times for system updates, being flexible is very important

* Must possess a legal work permit in the UK

About Lufthansa Technik Landing Gear Services UK Lufthansa Technik Landing Gear Services is part of the Lufthansa Technik Group - the world's leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry. With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers' aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide. Lufthansa Technik Landing Gear Services is located in London and has over 300 employees. Our success is built on our people who are fundamental to our organization.

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