Case Handler

2 weeks ago

Bristol, United Kingdom Alder King Property Consultants Full time

This opportunity enables you to develop your skills and knowledge within the highly specialised and regulated Asset Recovery area. Supporting the wider team, you will manage a portfolio of appointments in accordance with SLA guidelines and will have the opportunity to manage the entire lifecycle of your caseload.

The nature of this work inspires sensitivity, methodical and structured working and although you will be managing your own caseload, you will be part of a dynamic and knowledgeable team who will provide support and guidance as appropriate.

Proficiently use the ALB Case Management software and dairy system for the efficient management of tasks and daily workload.
• Deal with any queries from tenants, requesting relevant information and facilitating rent collection where appropriate, including instruction to and liaison with Letting Agents, Local Authorities/Housing Benefit Departments.
• Communicate and instruct legal teams in connection with administration of Receiverships.
• Communicate with and instruct Asset Managers and maintain liaison.
• Compile regular and ad hoc formal and informal updates and reports in accordance with SLA (Service Level Agreement).
• FINANCIAL AUTHORITY

Expenditure on behalf of clients will be at the pre-determined level established within the Asset Recovery Department and will require authorisation from the appointed Receiver.

Proactively seek out and attend relevant networking events in order to nurture and grow the Firm’s client contacts with the view to generating growth.
• Consistently produce high quality work which, at a minimum, meets client’s expectations. Willingly share relevant and appropriate knowledge with colleagues and support their development as required.

QUALITIES AND QUALIFICATIONS

• Be fluent with all Microsoft packages and relevant to the role IT packages.
• A highly motivated commercial approach, with ability to work as part of a team and be a self-starter working on your own initiative.
• The role will be based within the Bristol office.

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