Case Handler

2 months ago

Bristol, United Kingdom TLT Full time

Due to continued growth we are looking for a number of Case Handlers to join our Mortgage Enforcement team in Bristol. Working flexible between the office and remotely, you will be acting on behalf of mortgage lenders in taking steps to enforce their security by way of possession of the mortgaged property.

**Your Role**:

- Taking responsibility for running own caseload as driven by case management system (Solcase)
- Prepare relevant court documents and instruct agents/advocates where required
- Ensure regular communication with Team Managers regarding work related issues or problems which should be reported immediately and escalated if necessary.

**Your Skills and Experience**:

- A natural empathy/affinity with Clients and a good telephone manner, with a clear diction.
- Demonstrate proactivity and attention to detail.
- Good organisational and time management skills.

**Your Team**:
Operating from our offices in Bristol, Manchester, Glasgow and Belfast, we have specialist expertise in each UK jurisdiction. We act for banks, building societies, other secured lenders and third party services. Whatever the size of mortgage portfolio, we adapt our processes to deliver the best outcome for the lender and their customer. Our approach ensures that all customers are treated fairly, and vulnerability is identified and handled appropriately.

**About TLT**:
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,400 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2022 we were named Law Firm of the Year at The British Legal Awards, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

***Our Benefits**:
We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role.

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