Event Technology Manager

3 weeks ago


London, United Kingdom Firstagency Full time

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.
FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services.
The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Event Technology Manager. The Event Technology Manager will be responsible for the high quality operations of technology, event websites/apps, data management and other analytics.
Implementation and project management of event registration websites, app builds and all technological aspects of our events
Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well
Innovating new technology and how integration will flow between systems
Database Management: ensuring consistency of information and generating lists upon request
Assist in the development and management of online registration
Manage relationships with technology suppliers including the negotiation of contracts
Effectively communicate with internal and external clients over the phone, in person and via email
Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists and reports upon request
Coordinate planning and utilisation of the mobile app. Be a lead contact for attendee management and technology vendors including pre-event and during execution
Create and distribute post event client surveys
Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc
Provide insight in to user experience of all pre-event and onsite registration for both virtual and in-person events
Provide training support to team members on current technology and processes
Ability to travel domestically and internationally in support of client events
Support other members of the department as needed on ad-hoc projects
Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)
Extensive experience required, including meeting planning and coordination including event and registration technology
Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
Ability to manage multiple projects simultaneously
Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint



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