Event Technology Specialist

4 days ago


London, Greater London, United Kingdom Firstagency Full time
Job Description:
We are seeking a skilled Event Technology Specialist to join our team at Firstagency. The successful candidate will have extensive experience in meeting planning and coordination, including event and registration technology. This role requires proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, and Eventbrite. Additionally, experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms is essential.

As an Event Technology Specialist, you will be responsible for consistently delivering exceptional service to our clients through excellent project management. You will implement and manage event registration websites, app builds, and all technological aspects of our events, mainly within Cvent. You will also keep up-to-date on emerging technologies, popular culture, and trends, ensuring team members are informed as well. Your expertise will be required to innovate on new technology and how integration will flow between systems. Database Management: ensure consistency of information and generating lists upon request. Assist in the development and management of online registration. Effectively communicate with internal and external clients over the phone, in person, and via email. Work with event Project Managers/Coordinators on overall program logistics, production, and implementation. Coordinate planning and utilization of the mobile app. Lead contact for attendee management and technology vendors including pre-event and during execution. Respond to ALL client inquiries within same day (even during work travel). Create and distribute post-event client surveys. Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc. Reporting (response rates / new implications) and analytics and surveys. Advises on user experience of all pre-event and onsite registration for both virtual and in-person events. Provide training support to team members on current technology and processes. Ability to travel domestically and internationally in support of client events. Support other members of the department as needed on ad-hoc projects. Act as an ambassador for the FIRST brand, leading by example and displaying the company's core values (Ambition, Creativity, Excellence, Integrity, Teamwork).

The estimated salary for this position is around $80,000 - $110,000 per year, depending on location and experience.

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