Event Technology Specialist

1 day ago

London, Greater London, United Kingdom Firstagency Full time
Job Description:
We are seeking a skilled Event Technology Specialist to join our team at Firstagency. This role will focus on delivering exceptional service to clients through excellent project management, implementing and managing event registration websites, apps, and technological aspects of events.

Responsibilities:
  • Implementation and project management of event registration websites, app builds, and all technological aspects of our events.
  • Keep up-to-date on emerging technologies, popular culture, and trends and ensure team members are informed as well.
  • Innovating on new technology and how integration will flow between systems.
  • Database Management: ensuring consistency of information and generating lists upon request.
  • Assist in the development and management of online registration.
  • Effectively communicate with internal and external clients over the phone, in person, and via email.
  • Work with event Project Managers/Coordinators on overall program logistics, production, and implementation.
  • Coordinate planning and utilization of the mobile app.
  • Lead contact for attendee management and technology vendors including pre-event and during execution.
  • Respond to client inquiries within the same day (even during work travel).
  • Create and distribute post-event client surveys.
  • Review and manage any relevant third-party vendor invoice reconciliation e.g., badging / attendee tracking etc.
  • Reporting (response rates / new implications) and analytics and surveys.
  • Advises on user experience of all pre-event and onsite registration for both virtual and in-person events.
  • Provide training support to team members on current technology and processes.

Requirements:
  • Extensive experience required, including meeting planning and coordination, including event and registration technology.
  • Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite.
  • Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms.
  • Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent.
  • Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely.
  • Ability to manage multiple projects simultaneously.
  • Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint.

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