Commercial Product Manager

2 weeks ago


United Kingdom Thomas Cook Full time

We are looking for a highly skilled Commercial Product Manager who will scope, develop and deliver a market-leading hotel product portfolio for designated source markets, in accordance with commercial objectives and targets. Ensuring all product is relevant, saleable, complies with market regulations and meets company quality and Health & Safety standards. Ensure product quality and customer service performance meets/exceeds the needs of the customer and is delivered to specification. Ensure all policy and legal requirements are adhered to by operating within a framework of compliance, which protects customers, teams, and minimises risk to the business. Ensure all products selected meet agreed company standards of quality, health, and safety.
Responsible for the creation and management of market bed briefs, outlining key target properties which are to be contracted on a direct basis, giving Thomas Cook a commercial and strategic advantage.
Lead product innovation and continuous improvement, utilising destination insight and the data available from the suppliers and market intelligence. Ensure there is sufficient supply of saleable and competitive product for local market, through close collaboration with bed bank partners and the internal contracting team. Attend regular trading, commercial and supplier meetings to drive the commercial agenda and business objectives.
Key performance indicators

Achievement of booking, sales & margin targets, which includes removal of costs through supplier negotiations and continuous product improvement.
Customer feedback from the relevant Customer Service Metrics specifically relating to accommodation. Numbers and category of customer complaints by supplier are a key KPI.
Contribution to local market product strategy and implementation of new product lines.
Holds extensive product management experience and a proven track record of meeting revenue targets and operating in a commercial role.
Significant understanding of dynamic packaging and OTA operations.
Strong supplier relationship and account management experience, especially with global bed banks and accommodation providers.
The use of innovative / creative thinking and problem solving to succeed in this every changing industry.
Familiarity with local (or the ability to rapidly learn) travel regulations which impacts our operations.
Experience of Intuitive software is desirable.
Flexible working arrangements to suit your lifestyle.
Generous annual leave allowance + 8 UK Bank Holidays.
Take your birthday off and celebrate in style.
Extra annual leave rewards for your loyalty and holidaying with TC.
Enhanced maternity/paternity leave pay, shared parental leave, and adoption pay.
Life Assurance Cover with access to our Employee Assistance Program (EAP).
Enhanced medical care through our partnership with AXA in the UK.
At Thomas Cook, we believe that our employees are our greatest asset. In return for your exceptional skills and contributions, we offer competitive compensation, a comprehensive benefits package, and the opportunity to work in a vibrant and supportive environment.
Join us at Thomas Cook and embark on a rewarding journey where your expertise will shape the future of travel and create unforgettable experiences for our customers.


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