Call Centre Manager
2 weeks ago
We are pleased to be recruiting for an experienced Call Centre Manager for an established market leader in the auto sector dealing with accident replacement vehicles across the whole of Australia.
Schedule -3 nights on 3 nights off, (32 Hours a week)
Operating Hours - Monday through to Sunday - 10pm - 10am (10-hour shift pattern)
Role of a Call Centre Manager
The role will be accountable for the delivery of the Team Leaders and the Training Manager to deliver the overall sales strategy and operating plan.
Responsibilities of a Call Centre Manager
· Evaluate performance throughout the day and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI’s
· Support personal development planning
· Inspire teams with creative engagement and effective use of leadership tools to influence performance
· Collate and track analysis of effectiveness, customer experience and skill levels. Experience, Skills & Attributes of a Call Centre Manager
· Excellent time and task management
· A passion for helping others and delivering excellent levels of skill.
· Understanding of basic business metrics and how they influence performance
· High level of professional customer service & empathy
If you are interested in the Call Centre Manager Position?,
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