Customer Care Manager

4 days ago


Greater Manchester, United Kingdom HAYS Full time €40,000

Customer Care Manager, £40,000+, immediate start, City Centre based Your new company
This well-known and established organisation is seeking a Customer Care Manager to join their exciting team to help grow the business and help with their customer experience.
7 people within customer service. You will be providing training and coaching for them to help improve their skillset including soft skills. You will also be responsible for managing the reporting of the team and using software such as Excel and Salesforce. This will be to help analyse customer metrics including customer onboarding, service follow-up, customer dissatisfaction and more. You will also be pivotal in helping improve customer experience and continuously reviewing. This is a fully office-based role from Monday - Friday 09:00 - 17:30,
Your previous experience working in a managerial role within customer care will help you succeed. You are experienced in coaching and leading a team. You're IT literate and can use Excel well. You are analytical and have experience creating reports, especially in Salesforce and Excel. You will receive an excellent salary of £40,000+ depending on experience. You will also have access to a great benefits package including 25 days holiday plus bank, pension, profit share and cash plan schemes and more.


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