Manager-Account Manager

1 month ago


Erewash Derbyshire, United Kingdom SF Recruitment Full time

SF Recruitment are working with a leading and innovative property business in Central Derby. As they continue to expand their operations, they are seeking a highly motivated and skilled Key Account Manager to join their team. Position Overview: They are looking for an experienced Key Account Manager to cultivate and strengthen relationships with their key clients in the property sector. The successful candidate will be responsible for maintaining and expanding relationships with existing clients, understanding their needs, and ensuring their satisfaction with our services. As a Key Account Manager, you will play a crucial role in driving revenue growth, identifying new business opportunities, and contributing to the overall success of our property business. Owning the delivery, ongoing support, adoption, and expansions of your allocated customers.
Offer one-on-one training for your customer.
Help problem solve larger and more complex issues liaising with support and development whilst communicating with the customer.
Collaborate with relevant teams to create educational material to help drive product adoption and improve our overall Net Promoter Score (NPS).
Act as an escalation liaison between the customer, our Support Team and Product Teams to help resolve technical issues blocking product adoption or usage.
Be always a brand ambassador and build our company brand with each interaction.
Support the wider business and our customers to understand the full breath of the platform - including the optimisation of existing content and the creation of novel training materials.
Proven experience as a Key Account Manager


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