Implementation Project Manager CRM

3 months ago

Bristol, United Kingdom Sanderson Full time

Reporting to our Operations & Implementation Director and leading a small Project Support team this role will ensure implementation excellence for both new and existing customers. You will be responsible for ensuring high levels of client satisfaction through the timely and quality implementation of new services. You will oversee the successful migration of contractors and suppliers, while identifying and mitigating risks and uncovering new opportunities. Your role will involve forward planning for known projects, including customer continuous improvement (CI), regulatory, and ISO requirements, as well as tentative bids.

You will enjoy a benefits package which includes:
Bonus Scheme
Company pension scheme.
Flexible benefits including buying and selling holiday, Gym discounts, Cycle to work scheme, Health Cash Plan, Employee discounts.
Regular social events and the opportunity to get involved in our fundraising and community activities.
Personal development and career progression opportunities.

Relationship Management:
Build and maintain positive professional relationships with customers, suppliers, external parties, and contractors.
Project Management:
Lead and deliver projects, ensuring timely and budget-compliant completion of work streams.
Monitor project governance and controls, ensuring all documentation is completed and communicated.
Communicate frequently with all project stakeholders and escalate risks and issues effectively.
Identify risks early, propose contingency plans and solutions, and raise them with the client.
Collaborate with the Solutions Account team for a smooth transition from implementation to BAU (Business As Usual).

Project Management qualification (Prince/agile/sprint/lean or equivalent)
Previous experience leading the implementations of multiple RPO’s and MSP’s
Ability to manage multiple projects at any given time
Excellent customer relationship management skills
Windows applications – Outlook, Word, Visio, Project, PowerPoint, and Excel

The cornerstone of our business is our partnership approach. We’re flexible, agile, and creative. Sanderson Solutions provides RPO, MSP, Executive Search, Agency Recruitment and Project services across a wide range of industry sectors, including Financial Services, Technology, Retail and Consumer, Government and Defence, Professional Services and many more. We help our clients to hire the high-quality people who develop quickly, care more and stay longer

We really care about building inclusive and diverse teams and welcome applications from people with varied backgrounds and perspectives.

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