E commerce manager, operations manager

3 weeks ago

ShorehamBySea West Sussex, United Kingdom Paladone Full time

Do you have Proven experience in E-commerce and at least 2 years in E-Commerce Operations Management?

Do you want the chance to work with well-known brands such as Disney, Harry Potter, Warner Bros, Barbie?

If so, we want you to join our newly formed E-Commerce team and become a part of our journey. This is a terrific opportunity individual to be part of a growing business & utilise their skills within an growing team.

Paladone is a wholesale giftware company with offices and teams working globally. Along with our own branded products, we offer a comprehensive range of licensed giftware. We work with many exciting mainstream brands such as Disney, Harry Potter, Marvel, and DC Comics.

We are looking for a talented and driven E-commerce Operations Manager to join our newly formed E-Commerce Team. The purpose of this role is to help grow Paladone’s omni-channel e-commerce presence we are seeking a highly skilled and proactive person. You will be responsible for managing the day to day of E-commerce and Amazon operations, with the team responsible for listings, content improvements, stock replenishments and appeals on the Amazon platform, and other global marketplaces.

The role will report to our Head of E-Commerce and will have line management responsibilities for the E-Commerce Merchandisers & E-Commerce Co-Ordinators and will need to be working on site 3 days of the week (60% of working week)

Based on input from the E-comm Sales team manage and optimise product listings on Amazon and other marketplaces, ensuring accuracy and completeness.
Develop and implement SOPs for continuous listing optimisation utilising the creative and marketing teams.
Handle Amazon Seller Central and Vendor Central operations including order fulfilment, inventory management, and customer service.
Resolve issues relating to account health, performance notifications and customer feedback.
Work closely with the E-comm Sales function to uncover opportunities based on performance metrics.
Help to develop and train internal teams on using a ticketing system.
Inventory and Supply Chain Management
Ensure orders are processed, and stock shipped in line with SLAs.
Help to improve forecasting accuracy.
Lead and mentor a team with varying levels of e-commerce experience.
Conduct regular performance reviews and provide ongoing training and development opportunities.
Ensure SOPs are adhered to by the monitoring of cases completed by Amazon team members.
Proactive brand protection
~ Help to build new SOPs as we launch our products into new countries and onto new marketplaces.

Policy Compliance
Stay abreast of Amazon’s policies and guidelines, ensuring Paladone’s actions align with platform regulations.
Proven experience in E-commerce and Operations Management
Strong independent planning and organisation
Project Management experience
Knowledge of the ecommerce landscape and international marketplaces
Holiday & Work Life Balance
~22 days holiday per annum. (Holiday Buy & Sell Scheme
~ Flexible Working Hours (Flexible start and finish times between 07:30 and 6:00pm)
~ Hybrid Working (Working from home 1-2 days per week)
~ Financial
Staff Discount on Products (35% off wholesale price)
Holiday Buy & Sell Scheme
Tech & Furniture purchase scheme (Currys & Ikea)
Discounted Legal Services & Free Will
Access to financial advisors
Discounts for retail
Free onsite parking
HK Office Olympics
~ Fully funded Office and company events
~£100 per person annually for department self-organized team social events

Health Promotion
Paid time off to attend medical/dental appointments
Free Eye tests
SharePoint portal – advice on healthy eating / lifestyle/ mental wellbeing
Cycle to work scheme
Employee Support
Employee Assistance Programme – (Telus Health)
NHS Top UP- WPA (claim expenses back on Dental and Optical Treatments, Therapies & more)
Access to mental health occupational health support
Financial education and support (financial advice, pensions advice, legal services (IEP Financial, Adroit Legal Services)
Wellness Action Plans / Menopause Action Plans
Annual Pay Review
Company Bonus and Performance bonus
Long Service Awards
Refer a friend scheme
Tailored Training and development plans
Investment in training opportunities and

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