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E-commerce Operations Leader

2 months ago


ShorehambySea, West Sussex, United Kingdom Paladone Full time
Position Overview

Are you interested in becoming part of a rapidly expanding global organization with a talented workforce exceeding 190 individuals?

Do you possess substantial experience in E-commerce, specifically with a minimum of 2 years in Operations Management?

Would you like to collaborate with iconic brands such as Disney, Harry Potter, Warner Bros, and Barbie?

If this resonates with you, we invite you to explore this exciting opportunity within our newly established E-commerce division.

About Paladone

Paladone is a leading wholesale giftware enterprise with a global presence. Our mission is to develop innovative lifestyle products that bring joy to our customers worldwide.

In addition to our proprietary products, we provide an extensive selection of licensed merchandise, partnering with renowned brands including Disney, Harry Potter, Marvel, and DC Comics.

About WeCool Toys

WeCool Toys is a global designer and manufacturer specializing in dynamic toys, crafts, and compounds. We manage all aspects of production, packaging, export, and distribution.

WeCool Toys is a proud member of the Paladone Group Holdings.

Role Responsibilities:

We are seeking a skilled and motivated E-commerce Operations Manager to enhance Paladone's omni-channel online presence. This role is crucial for overseeing daily E-commerce and Amazon operations, including product listings, content enhancement, inventory management, and appeals across various global marketplaces.

This position will report directly to the Head of E-commerce and will include management responsibilities for the E-commerce Merchandisers and Coordinators, requiring on-site presence for 3 days each week.

Key Responsibilities:

Amazon Marketplace Oversight

  • Manage and optimize product listings on Amazon and other platforms based on input from the E-commerce Sales team, ensuring accuracy and completeness.
  • Develop and implement standard operating procedures (SOPs) for ongoing listing optimization in collaboration with creative and marketing teams.
  • Oversee Amazon Seller Central and Vendor Central operations, including order fulfillment, inventory management, and customer service.
  • Address issues related to account health, performance notifications, and customer feedback.
  • Collaborate closely with the E-commerce Sales team to identify opportunities based on performance metrics.
  • Assist in training internal teams on the use of a ticketing system.

Inventory and Supply Chain Coordination

  • Ensure timely processing of orders and stock shipments in accordance with service level agreements (SLAs).
  • Work with product development, supply chain, and forecasting teams to maintain optimal stock levels.
  • Enhance forecasting accuracy.
  • Manage relationships with third-party logistics providers.

Team Leadership and Development

  • Lead and mentor a diverse team with varying levels of E-commerce expertise.
  • Conduct regular performance evaluations and provide ongoing training and development opportunities.
  • Adjust and refine existing SOPs to align with Paladone workflows.
  • Monitor adherence to SOPs by reviewing completed cases from the Amazon team.

Brand Protection Initiatives

  • Collaborate with the licensing team to issue takedown requests for counterfeit products infringing on our or our licensors' intellectual property.

Market Expansion Strategies

  • Assist in developing new SOPs as we introduce products into new countries and marketplaces.

Policy Compliance Management

  • Stay informed about Amazon's policies and guidelines, ensuring Paladone's actions are compliant with platform regulations.
  • Advise on proactive measures to minimize future compliance issues.

Qualifications:

  • Demonstrated experience in E-commerce and Operations Management.
  • A minimum of 2 years in a similar role.
  • Strong accountability and commitment to delivering results.
  • Excellent planning and organizational skills.
  • Able to collaborate effectively with internal and external teams to resolve issues.
  • Exceptional communication abilities.
  • A proven track record of setting and achieving performance targets.
  • Experience in project management.
  • In-depth knowledge of Amazon and Walmart platforms.
  • Strong time management capabilities.
  • Familiarity with the E-commerce landscape and international marketplaces.

What We Offer:

Work-Life Balance

  • 22 days of annual leave, increasing by 1 day each year up to 26 days.
  • Flexible working hours.
  • Hybrid working model.
  • Shorter working hours on your birthday.
  • Company-wide holiday closure.

Financial Benefits

  • Employee discounts on products.
  • Access to financial advisors.
  • Discounted legal services.

Health and Wellbeing

  • Paid time off for medical appointments.
  • Free health screenings and vaccinations.
  • Wellbeing initiatives and support.

Professional Development

  • Tailored training and development plans.
  • Investment in learning opportunities.

We look forward to welcoming a new member to our team who is ready to contribute to our mission and growth.