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Ecommerce Operations Manager

2 months ago

ShorehamBySea West Sussex, United Kingdom Paladone Full time

Would you like to join a fast growing (190+ staff), exceptionally brilliant global company?

Do you have Proven experience in E-commerce and at least 2 years in E-Commerce Operations Management?

Do you want the chance to work with well-known brands such as Disney, Harry Potter, Warner Bros, Barbie?

If so, we want you to join our newly formed E-Commerce team and become a part of our journey. This is a terrific opportunity individual to be part of a growing business & utilise their skills within an growing team.

Want to know how? Just read on

Who are Paladone?

Paladone is a wholesale giftware company with offices and teams working globally. Our mission is to create winning trend life lifestyle products that put a smile on the faces of our customers globally.

Along with our own branded products, we offer a comprehensive range of licensed giftware. We work with many exciting mainstream brands such as Disney, Harry Potter, Marvel, and DC Comics.

Who are WeCool toys?

WeCool Toys is a Global Designer and Manufacturer of Dynamic Toys, Crafts, Compounds and more. We own, operate, and manage all vertical and horizontal production, package, export and distribution processes.

WeCool Toys is a new member of Paladone Group Holdings

The opportunity:

We are looking for a talented and driven E-commerce Operations Manager to join our newly formed E-Commerce Team. The purpose of this role is to help grow Paladone’s omni-channel e-commerce presence we are seeking a highly skilled and proactive person. You will be responsible for managing the day to day of E-commerce and Amazon operations, with the team responsible for listings, content improvements, stock replenishments and appeals on the Amazon platform, and other global marketplaces.

The role will report to our Head of E-Commerce and will have line management responsibilities for the E-Commerce Merchandisers & E-Commerce Co-Ordinators and will need to be working on site 3 days of the week (60% of working week)

What are key duties of the role?

Amazon Marketplace Management

  • Based on input from the E-comm Sales team manage and optimise product listings on Amazon and other marketplaces, ensuring accuracy and completeness.
  • Develop and implement SOPs for continuous listing optimisation utilising the creative and marketing teams.
  • Handle Amazon Seller Central and Vendor Central operations including order fulfilment, inventory management, and customer service.
  • Resolve issues relating to account health, performance notifications and customer feedback.
  • Work closely with the E-comm Sales function to uncover opportunities based on performance metrics.
  • Help to develop and train internal teams on using a ticketing system.

Inventory and Supply Chain Management

  • Ensure orders are processed, and stock shipped in line with SLAs.
  • Coordinate with NPD, supply and forecasting teams to maintain required stock levels.
  • Help to improve forecasting accuracy.
  • Manage relationship with third-party logistics companies.

Team Leadership & Development

  • Lead and mentor a team with varying levels of e-commerce experience.
  • Conduct regular performance reviews and provide ongoing training and development opportunities.
  • Adjust and build our existing SOPs to suit the Paladone workflows.
  • Ensure SOPs are adhered to by the monitoring of cases completed by Amazon team members.

Proactive brand protection

  • Working closely with our licencing team to issue take down requests against fake products that infringe on our, or our licensor’s IP.

Market Expansion

  • Help to build new SOPs as we launch our products into new countries and onto new marketplaces.

Policy Compliance

  • Stay abreast of Amazon’s policies and guidelines, ensuring Paladone’s actions align with platform regulations.
  • Advise on proactive measures to minimise future cases.

What we need you to bring to the team:

  • Proven experience in E-commerce and Operations Management
  • Minimum of 2 years working in a similar role
  • Accountability – delivering on commitments
  • Strong independent planning and organisation
  • Able to collaborate and with internal and external teams to resolve issues as they arise
  • Excellent communication skills
  • A proven track record of setting and achieving targets
  • Project Management experience
  • A deep understanding of Amazon and Walmart
  • Strong time management skills
  • Knowledge of the ecommerce landscape and international marketplaces

What we will offer in return:

Holiday & Work Life Balance

  • 22 days holiday per annum. (Rising each year by 1 day up to 26 days)
  • Holiday Buy & Sell Scheme
  • Flexible Working Hours (Flexible start and finish times between 07:30 and 6:00pm)
  • Hybrid Working (Working from home 1-2 days per week)
  • Shorter working day on Birthday
  • Christmas Closure

Financial

  • Staff Discount on Products (35% off wholesale price)
  • Holiday Buy & Sell Scheme
  • Tech & Furniture purchase scheme (Currys & Ikea)
  • Discounted Legal Services & Free Will
  • Access to financial advisors
  • Discounts for retail
  • Free onsite parking

Social

  • Social Committee
  • Annual Sports day
  • HK Office Olympics
  • Fully funded Company Christmas party
  • Fully funded Office and company events
  • £100 per person annually for department self-organized team social events

Health Promotion

  • Paid time off to attend medical/dental appointments
  • Free Eye tests
  • Free Flu Vaccinations
  • Wellbeing days
  • SharePoint portal – advice on healthy eating / lifestyle/ mental wellbeing
  • Free fruit
  • Cycle to work scheme
  • Sports committee & Safety and wellbeing committee

Employee Support

  • Employee Assistance Programme – (Telus Health)
  • NHS Top UP- WPA (claim expenses back on Dental and Optical Treatments, Therapies & more)
  • Access to Mental health coaching
  • Access to mental health occupational health support
  • Financial education and support (financial advice, pensions advice, legal services (IEP Financial, Adroit Legal Services)
  • Mental Health First Aiders
  • Wellness Action Plans / Menopause Action Plans

Reward and recognition

  • Annual Pay Review
  • Company Bonus and Performance bonus
  • Employee Benefit Trust
  • Long Service Awards
  • Kudos portal for peer-to-peer recognition
  • Refer a friend scheme

Learning and education

  • Tailored Training and development plans
  • Investment in training opportunities and
  • Ability to earn qualifications
  • ILM leadership courses
  • Litmos Learning (E-Learning)
  • Linked in Learning

What is next?

If you are ready to join the Paladone team then click apply and submit your Resume, Covering letter . We aim to respond to all applicants within 5 working days.