Customer Experience Officer

4 weeks ago


Truro Cornwall, United Kingdom Public Sector Recruitment Full time

We are looking for Customer Experience Officers for a temp to perm position in Truro, to start in immediately.
Hours: 35 hours per week ( working from home)
Successful candidate will be working in Customer Access & Digital Services and will support the centralisation of the Directorate feedback process.
Investigating and responding to complaints within agreed policies and practices
* Researching, collating and analysing data to produce reports and presentations
* Proficient in use of Microsoft package
* Ability to source, analyse and evaluate data to share with colleagues
* High standards of writing skills with ability to write customer-centred responses
* Negotiating and building relationships with internal and external stakeholders
* Understanding how the Local Government works and the sector in which Directorate operates
* The closing date for this position is 12/04/2024, with the expectation of a candidate starting immediately.



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