Sales & Guest Experience Coordinator

4 weeks ago

Truro, United Kingdom Cornish Gems Ltd Full time

**Job Title**: Sales & Guest Experience Coordinator

**Reports** **to**: Head of Sales & Guest Experience

**Reports**: Direct = None

**Location**: Truro, Cornwall

**About Cornish Gems**

Proudly independent, we curate memorable holiday experiences like no other, with the wellbeing of our communities and planet at our hearts.

A Real Living Wage Employer, we were proud to be listed in the top 10 Best Workplaces in Travel Awards (2023) and have recently received our BCorp accreditation as one of only 11 travel companies in the UK.

**The** **Mission**
- Proudly independent, we curate memorable holiday experiences in Cornwall, with the wellbeing of our communities and planet at our hearts.

**The Vision**
- Looking after the health and wellbeing of our people, our planet and our prosperity by creating a business that is a force for good

**Core Values**
- _Creative_: our commitment to creative thinking drives us to embrace innovative ideas with courage and an open-minded approach to finding new solutions.
- _Committed_: we are results-focused, upholding excellence with unwavering enthusiasm and tenacity, ensuring our commitment to success is unmatched
- _Community_: collaboration and relationship building are in our DNA. Inclusivity and teamwork are the cornerstones of our supportive community, ensuring that no one is left behind.
- _Clarity:_ honesty and transparency underpin everything we do. We value integrity and effective communication, ensuring our actions and words are aligned.
- _Challenger_: we continually push boundaries, and go above and beyond, staying focused on the future to remain at the forefront of our industry.

**Job Purpose**
- Passionately create a holiday experience like no other for every guest, at every point of the customer journey: from booking to check out and beyond, through:

- Enthusiastically generating and converting holiday sales
- Ensuring all sales and service interactions provide a positive, customer-centric and solution-focused experience for both our guests and property owners: pre-arrival, during the guest’s holiday and after departure
- Driving guest satisfaction and retention through the delivery of exceptional service.
- Actively support our BCorp mission.

**Key** **Tasks**
- Log all calls and enquiries on the Customer Relationship Management (CRM) system and utilise our database to create lasting customer relationships and loyalty to Cornish Gems.
- Process all bookings in line with company procedures, including ensuring all guests are aware of the damage deposit options, booking conditions and any external factors that may affect their stay (ie building works).
- Support guests and owners to find mutually agreeable (for all parties) outcomes to any unforeseen events that may affect a booking.
- Contact guests prior to their stay to offer our assistance and advice with curating their unforgettable holiday experience and up-sell Gems' services and experience partners (e.g bookable extras).
- Using your knowledge of guest requirements and booking patterns, share ideas on how to maximise holiday sales.
- Undertake courtesy calls/contact to all guests during their stay, following up on any issues as they are raised.
- Handle complaints from when they are raised through to resolution. Ensure effective handover of issues, where required.
- Follow our damage processes, liaising with property supervisors, guests and owners until resolution.
- Handle maintenance issues as and when they arise, following company processes to ensure a timely resolution.
- Manage and respond to guest feedback, liaising with all departments where necessary and evaluate feedback to ensure our customer expectations are being met and exceeded.
- Undertake visits and road tests at properties as and when required to ensure knowledge of the portfolio is current and accurate to assist in the successful conversion of sales leads or assisting with customer queries. Raise any concerns regarding a property following a visit promptly with the relevant department or your line manager.
- Familiarise yourself with all departments and assist with the day-to-day operation of the business, where required.
- Ensure all required administration for the department is undertaken in an efficient and accurate manner.
- Ensure Cornish Gems’ service level and standards for Customer Service are maintained.
- Proactively identify and recommend any administrative efficiencies, solutions or ways to enhance the guest experience service to the HoSGE.
- Ensure compliance with processing of all client information under data protection legislation (GDPR).
- Assist in covering the out of hours telephone service [_Subject to outcome of consultation_]
- Undertake one of the five areas of specialism within the GE team, such as sales, customer service, guest experience, retail or maintenance.
- Any other task commensurate with role or as instructed by management.

**Key** **Knowledge**
- Excellent knowledge of Cornwall and the Cor

  • Sales and Guest Experience Coordinator

    2 weeks ago

    Truro, United Kingdom Check On Recruitment Full time

    My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet. As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their...

  • Sales and Guest Experience Coordinator

    1 day ago

    Truro, United Kingdom Check On Recruitment Full time

    My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet. As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their...

  • Sales and Guest Experience Coordinator

    1 week ago

    Truro, United Kingdom Check On Recruitment Full time

    My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet.As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their...

  • Sales and Guest Experience Coordinator

    2 days ago

    Truro, United Kingdom Check On Recruitment Full time

    My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet.As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their...

  • Sales and Guest Experience Coordinator

    2 weeks ago

    Truro, Cornwall, United Kingdom Check On Recruitment Full time

    My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet. As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their...

  • Guest Services Specialist, Corporate Housing

    1 month ago

    Truro, United Kingdom County Homesearch International LTD. Full time

    **OUR POSITION IN A NUTSHELL** Our Corporate Housing team is expanding rapidly as the industry bounces back with enthusiasm and this is a newly-created role as our team is growing. The department is formed of two teams who work closely together: Reservations and Guest Services. This position is within the Guest Services specialty and focuses on providing...

  • Sales Office Coordinator

    4 days ago

    Truro, United Kingdom Bennamann Ltd Full time

    **The job**: We have a 12-month maternity cover post to contribute to the growth of the organisation by efficiently leading and running a seamless sales support function, through excellent management of the Salesforce system and development, implementation and monitoring of processes. You will ensure the sales team are fully supported and able to progress...

  • Work Experience Coordinator

    1 month ago

    Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    This roles purpose is to organise work experience placements for schools, colleges and others, including finding placements for people and offering schools work experience weeks for their students.

  • Work Experience Coordinator

    1 month ago

    Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    This roles purpose is to organise work experience placements for schools, colleges and others, including finding placements for people and offering schools work experience weeks for their students. Arrange work experience weeks for year 10 students, including hosting the event, booking speakers and organising activities. Develop resources which promote the...

  • Senior Lister

    1 month ago

    Truro, United Kingdom Country & Waterside Full time

    OTE:£25,000+, Uncapped Commission, Career Progression, Company Car/Car Allowance We’re looking for a highly motivated **Sales Valuer/Lister **to complement our fantastic residential sales team in **Truro**working in our well known estate agency. **What’s in it for you as our Sales Valuer/Lister?**: - Industry leading **training and development**: -...

  • Housekeeper

    3 weeks ago

    Truro, United Kingdom CRS Group Holdings Itd Full time

    Job Summary: We are seeking a skilled and experienced Housekeeping Manager to oversee the housekeeping operations at our hotel. The Housekeeping Manager will be responsible for ensuring cleanliness, orderliness, and overall guest satisfaction in all areas of the hotel. This is a key leadership role that requires excellent organizational and interpersonal...

  • Sales and Marketing Assistant

    1 month ago

    Truro, United Kingdom Smith and Reed Recruitment Full time

    If you have previous sales and marketing experience, and you're looking to grow your skills within a passionate, team driven organisation, this could well be the perfect opportunity for you! With excellent company culture and values, driven by the purpose of delivering significant impact and change across Cornwall, this is not a role that comes around very...

  • Production Coordinator

    1 month ago

    Truro, United Kingdom Network Full time

    Network is an online TV company that produces and streams high-quality content for viewers around the world. We are looking for a talented Production Coordinator to join our team in Truro, Cornwall. **Responsibilities**: - Coordinate all aspects of production, from pre-production planning to post-production delivery. - Liaise with producers, directors,...

  • Design Coordinator

    3 weeks ago

    Truro, United Kingdom Sphere Solutions Full time

    Design Coordinator Truro Sphere Solutions are assisting to recruit a Design Coordinator for a construction and development company in the heart of Cornwall. The role will be all-encompassing, including: manage the review and development of detailed project information, section agreements and statutory approvals, contractors design information, quality and...

  • Estate Agent Sales Negotiator

    1 month ago

    Truro, United Kingdom AMR - Specialist Property Recruiters Full time

    Our client, a prestigious independent estate agent, are looking for a confident and enthusiastic Property Sales Negotiator to join the team on a full-time basis in their Truro office with on target earnings around £25,000pa. This is a brilliant opportunityto join a market leading with a super reputation as an employer in the South West area. This is an...

  • Design Coordinator

    3 weeks ago

    Truro, United Kingdom Sphere Solutions Full time

    Design CoordinatorTruroSphere Solutions are assisting to recruit a Design Coordinator for a construction and development company in the heart of Cornwall.The role will be all-encompassing, including: manage the review and development of detailed project information, section agreements and statutory approvals, contractors design information, quality and...

  • Hotel General Manager

    3 weeks ago

    Truro, United Kingdom Winners Recruitment Full time

    My client in Mid Cornwall is seeking an experienced Hotel General Manager for a luxury Coastal Hotel. Full time permanent position offering competitive salary based on experience plus fantastic company benefits. To apply please submit your CV or call Steph at Winners Recruitment, Truro, for more information. Responsibilities: * Oversee all aspects of...

  • Hotel General Manager

    3 weeks ago

    Truro, United Kingdom Winners Recruitment Full time

    My client in Mid Cornwall is seeking an experienced Hotel General Manager for a luxury Coastal Hotel.Full time permanent position offering competitive salary based on experience plus fantastic company benefits.To apply please submit your CV or call Steph at Winners Recruitment, Truro, for more information.Responsibilities: * Oversee all aspects of hotel...

  • Café Barista

    3 days ago

    Truro, United Kingdom Edison & Doyle Full time

    Following a large refurbishment, Edison & Doyle is an exciting all-new immersive café experience in an historic part of Truro. We are now looking for great people to join our team to support us with our busy demands and also into the evenings from Spring 2024. At the heart of it all will be a warming smile and great service - but you’ll also add some...

  • Events and Wedding Coordinator

    2 days ago

    Truro, United Kingdom Mount Pleasant Eco Park Full time

    **Wedding & Events Coordinator** The Eco Park has an exciting opportunity for a Wedding and Events Coordinator to join the team. We are looking for someone to help us maximise our potential, and who has experience of coordinating events of all sizes with multiple moving pieces. You will be working alongside the Eco Park owner and General Manager to organise...