Customer Success Manager

2 months ago

London, United Kingdom Powtoon Limited Full time

With over 40 Million users, Powtoon is the world's leading SaaS DIY video creation platform used by virtually all Fortune 500 companies, business professionals, educators, students and individuals worldwide.

Help us turn millions of professional users into better communicators in the workplace
We are looking for a Customer Success Manager to manage the entire lifecycle of a particular segment of Enterprise clients, on a low touch/high volume basis. You'll also be working alongside the Head of Customer Success to help shape our Success strategy with the potential to build a team and grow from within.
Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions.
Work from our central London office.
We champion professional development and training courses.
Client Relationship Building:
~ Act as the main point of contact and liaison between clients and internal teams, including support, sales, and product teams.

Take ownership of new accounts, managing their onboarding and adoption processes, and increasing product usage within their organizations.

Lead online webinars and demos to educate clients on product features and best practices.

Implement strategies to reduce churn, identify at-risk clients, and develop retention plans.

If you are passionate about customer success, thrive in a fast-paced environment, and want to make a significant impact in a growing company, we invite you to apply and be part of our exciting journey

Experience working for an international SaaS/Web/Tech company -Must
Written & Spoken English to a native level
Central London fully stocked office
Weekly food allowance via Deliveroo

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