Dynamics CRM
4 weeks ago
We are actively looking for a CRM specialist who will head up our CRM function for the logistics pillar. This is a brand new role and you will be developing a new department that will oversee the evolution of the European CRM strategy. This role sits within the commercial team and you will be supporting the team in providing insight into the huge amounts of data that we currently hold.
We have recently bought out and merged two businesses so the data sits in a few legacy systems. You will work with the Global CRM team to help define the new CRM database within MS Dynamics and help develop a single source of truth to support the commercial activities of the logistics team. Initially you will be tasked to understand the integrity of the data and provide solutions on how to develop insightful queries from multiple data sources.
As the single CRM is developed you will help define key metrics, work with the commercial team on their queries to support their bid work and eventually build a CRM that will provide key information to help win business. As the importance of this work grows you will be eventually managing a team and define the long term CRM strategy. You will also be tasked with training the wider team around basic queries as well as maintaining the database so that it is always in the best condition.
Extensive experience of managing and developing the strategic direction of complex CRM systems
Strong project management skills ideally with a project management qualification
Compensation
We offer a market competitive compensation package.
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
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