Dynamics CRM and Power Platform Consultant

2 weeks ago

United Kingdom VIQU Limited Full time
Dynamics CRM and Power Platform Consultant

Dynamics CRM and Power Platform Consultant

Remote

VIQU have partnered with one of the UK's largest providers of business software and services, serving a diverse clientele of over 20,000 global customers. The organisation stands as a titan in the UK's business software and services sector, catering to an expansive, international customer base. Demonstrating exceptional prowess with an annual turnover exceeding 330 million, they are driven by their core mission to revolutionise the world of work through tailored software solutions for diverse industries, as they empower clients to focus on delivering exceptional service and nurture their workforce.

Responsibilities of the Dynamics CRM and Power Platform Consultant:

- Offer expert consultancy on Dynamics 365 CE & Power Platform for on-premise and cloud setups.

- Lead or participate in customer workshops for requirements.

- Create clear, top-quality design documents.

- Showcase Dynamics Sales, Customer Service, Field Service, and Marketing module abilities.

- Customize Dynamics CRM solutions, manage configurations, workflows, and reports.

- Utilize Power Platform for creating apps, pages, flows, and reports.

- Provide technical guidance for new projects and enhancements.

- Extend Dynamics 365 or Power Platform functionality with technical designs and plugins.

- Adjust and configure functions to meet customer needs.

- Independently configure, test, and deploy processes per project guidelines.

- Support and resolve customer solution issues promptly for satisfaction.

- Collaborate with Partners and Microsoft support for product-related issues.

- Assist Sales team with technical scenarios for potential clients.

- Offer insights on Dynamics and Power Platform potential to customers.

- Recommend automation options for customer processes using Dynamics and Power Platform.

Essential requirements of the Dynamics CRM and Power Platform Consultant:

- Proven track record in project delivery with Microsoft Dynamics 365 CE and Power Platform (on-premise and online versions).

- Conducted customer workshops for requirements gathering.

- Created Functional Design Documents and conducted Fit/Gap analysis.

- Demonstrated familiarity with Microsoft stack tools and their Dynamics 365 integrations.

- Used development tech to spot solution gaps, requiring plugin development.

- Handled data migration and management in various projects.

- Configured and deployed MS Dynamics solutions across diverse markets.

- Solid grasp of Dynamic CE's out-of-the-box setup and ability to develop additional functionalities.

- Strong interpersonal skills, adept at building relationships and managing client expectations.

- Willingness to travel if necessary.

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