Head of CRM

1 month ago

United Kingdom DP World Full time

The role

We are actively looking for a CRM specialist who will head up our CRM function for the logistics pillar. This is a brand new role and you will be developing a new department that will oversee the evolution of the European CRM strategy. This role sits within the commercial team and you will be supporting the team in providing insight into the huge amounts of data that we currently hold.

We have recently bought out and merged two businesses so the data sits in a few legacy systems. You will work with the Global CRM team to help define the new CRM database within MS Dynamics and help develop a single source of truth to support the commercial activities of the logistics team. Initially you will be tasked to understand the integrity of the data and provide solutions on how to develop insightful queries from multiple data sources.

As the single CRM is developed you will help define key metrics, work with the commercial team on their queries to support their bid work and eventually build a CRM that will provide key information to help win business. As the importance of this work grows you will be eventually managing a team and define the long term CRM strategy. You will also be tasked with training the wider team around basic queries as well as maintaining the database so that it is always in the best condition.

The person

So who are we looking for?

  • Extensive experience of managing and developing the strategic direction of complex CRM systems
  • Ideally worked in the logistics, supply chain or related industry
  • A consistently curious mind who is eager to learn
  • The ability to manage and deliver to multiple deadlines
  • Strong project management skills ideally with a project management qualification
  • Excellent stakeholder skills and the ability to manage complex stakeholder relationships

If you are interested in this role please click the link to apply

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. 

The DP World family comprises of syncreon, Imperial and P&O.

 

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves.  So, please come as you are. We can’t wait to meet you.

#LI-TV1

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