Call Handler Agent

4 days ago


Leicester, United Kingdom E.ON Next Full time €24,196

Bringing that feel-good energy.
We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
We’re also here to make this whole energy thing way easier for our customers. That means providing exceptional service and using state-of-the-art tech to do it.

and that’s why we are b uilding a new b ereaveme nt team to provide specialist support to our customers during th ese difficult time s . As an Energy Specialist, you’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsi b ility for your customer’s journey.  

We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with crea tive ideas and solutions to help us consistently improve the company and our customer experience. Join our new b ereaveme nt team to p rovide exceptional customer service over the phone and via email  

~ Support customers with everything from b illing to meter exchanges, making our customers happy with every interaction  

~ Thrive in a fast-paced environment, supported b y state-of-the-art technology and a team that always has your b ack  


Passionate a b out delivering an exceptional customer experience  

~ Great communicator with strong English skills ( written and ver b al ) 

~ At a time of loss, our customers need compassion, understanding and unwavering support. Do you have a deep sense of empathy, a strong desire to help and a commitment to making a difficult journey as smooth as possi b le for those who are grieving ? We’re passionate a b out providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. B egin at the Foundation level and, through technical training, advance to Pro (£26,010) with further opportunities to reach Expert and Guru levels, offering an earning potential of £36,651.  

~ Our Flexi b le and Hy b rid ways of working b ring together the b est of remote and hu b - b ased working. We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hu b s, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Wherever you are in your journey, we have supportive inclusion networks, a market leading b enefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.  

~ And to wrap up, we want you to enjoy 26 days of annual leave plus b ank holidays. You can also b uy another 2 weeks’ holiday and there is our generous pension contri b ution to secure your future. we guarantee time off work to cele b rate your B irthday.  

 
Contract options – this is a full time contact (37 hours per week).

 
Should your application b e successful, the initial 8 week training will b e conducted at our Leicester hu b . During this time you’ll b e fully equipped with the skills you’ll need, and it’s important that everyone is availa b le for each day, and come into the hu b for 3 days, of the 8 weeks training. Please do not apply if you cannot attend this start date or commit to the full 8 weeks of training without annual leave.  
 
We b elieve in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valua b le opportunities for connection and colla b oration.


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