Home Claims Call Handler Monday to Friday

2 weeks ago


Leicester, United Kingdom Hastings Direct Full time

**Hours**: Monday - Friday only (no weekends), 9am - 5.30pm
**Salary**: £23,100 - £25,200 (dependant on experience) with excellent chances to grow and develop
**Location**: Leicester/Homeworking (Hybrid)
**Training**: Full training and all equipment will be provided
We have a number of exciting opportunities to come and join our **BRAND NEW** Home Claims department as Claims Call Handlers. **No claims experience necessary** Though if you do have previous home or claims experience then we'd love to chat to you.
**We're looking for**:

- Self-motivated people with customer service experience (telephony or office based environment preferred)
- Excellent verbal and written communication
- Someone who thrives in a fun, dynamic environment

**So, what does the Home Claims department do?**
The Home Claims team will be assisting and supporting our customers when they need us the most by proactively managing a portfolio of home claims cases.
Day to day you will be:

- Managing and owning the customer experience
- Gathering information to enable early arrival at the correct policy decision
- Negotiating between the policy holder, solicitors and third parties to get the best outcome for our customers
- Identifying potentially fraudulent cases and liaise with the department to combat fraud
- Managing and maintaining relationships with internal and external stakeholders

**What benefits do I get?**
Starting salary of £23,100 or £25,200 dependant on experience, with a structured career path that rewards achievements and focuses on development
5%+ bonus earning potential
25 days holiday (plus bank holidays on top)
Pension match up to 10%
Flexible benefits (including additional holiday buy/sell, healthcare and more)
Discounted Hastings Direct products
Plus many more we'd love to bring to life with you
We have donated a lot of money to charity over the years including enhanced donations during covid-19 as well as having lots of fun fund raising
You will be joining an organization that really cares about our Colleagues, Customers and Community whilst ensuring that our business continues to grow and thrive.


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